Samson Kola

AGBEDE SAMSON KOLADE Ikeja Lagos, Nigeria | Phone:- |-https://www.linkedin.com/in/samson-agbede PROFESSIONAL SUMMARY Experienced IT Support Engineer with over 10 years of hands-on experience in network installation, system administration, and technical support. Skilled in troubleshooting, configuring LAN/WAN networks, and providing technical assistance in diverse settings, including corporate environments and the public sector. Proven ability to implement IT solutions, support critical infrastructure, and manage complex projects. Adept at collaborating with cross-functional teams and adhering to service level agreements (SLAs). SKILLS AND COMPETENCIES IT Infrastructure Setup | Network Installation & Maintenance (LAN/WAN) | Wireless Configuration (Cisco WLAN) | System Administration (Microsoft Server) | Digital Courtroom Recorder System (DCRS) Setup | Server Monitoring & Data Backup | Troubleshooting & Problem-Solving | Technical Support (Onsite & Remote) | IT Asset Management | Drone Piloting & Multimedia Production | Microsoft Office Suite | Google Suite | Virtual Assistant | Excel | SQL | Power BI | Power Query | Knowledge of Python | IT Remote Support | LAN/WAN Setup & Configuration | Network Gaming (PCs & Consoles) Installations & Upgrades | Network Cabling & Wi-Fi Configuration | Communication & Time Management | Microsoft Office Suite | Google Suite PROFESSIONAL EXPERIENCE Tech Support Engineer Bert Technologies Lagos Nigeria, December 2017 – Present       Provide technical support for network installations, system configurations, and troubleshooting on a freelance basis. Set up and maintain LAN/WAN connections, Wi-Fi configurations, and ensure system stability across various projects. Perform gadget setup, configuration, and upgrades for PCs, network devices, and other IT equipment. Provide drone piloting services for tech-related projects, including capturing aerial footage for outdoor tech expo and convention. Collaborate with clients to provide remote troubleshooting and real-time technical assistance for critical network issues. Perform routine network maintenance, including firmware upgrades, and monitor system performance to prevent outages. Onsite Engineer/Field Support & Server Administrator Advocate Solutions (Dimension Data) Department of Justice Port Elizabeth High Court South Africa, May 2011 – April 2017      Served as an onsite engineer for the Department of Justice SA, providing IT support to multiple high courts in the Eastern Cape. Deployed and maintained Digital Courtroom Recorder Systems (DCRS), ensuring seamless audio and data recording. Configured and installed Cisco wireless access points for remote backup systems. Managed HP servers, including data backup, recovery, and monitoring of Microsoft Server 2003. Trained junior technicians and ensured compliance with strict SLA timelines. Network Installation & Maintenance Engineer AllPerfect Computers South Africa, Sept 2009 – Feb 2011     Set up general office IT infrastructure, including network infrastructure and equipment installation. Installed and configured both managed and unmanaged switches, routers, and broadband systems as per service provider requirements. Offered telephonic support and resolved client issues efficiently, adhering to SLAs. Managed subscription services and conducted regular maintenance for broadband installations. Temporary Onsite Microsoft Server Administrator & Onsite Engineer Advocate Solutions (Dimension Data) South Africa, (Dec 2007 – Jan 2009, Contract)     Provided PC and network support. Managed Active Directory user account support and allocation. Handled daily tape backup management and printer troubleshooting. Conducted data recovery operations to ensure system integrity and data security. IT Installer & Support Engineer TSS Computers (Contract) South Africa, Feb 2008 – April 2008        Led a team responsible for upgrading IT infrastructure for the Department of Justice, Eastern Cape. Installed PCs, configured networks, and set up network printers for efficient office operations. Managed asset tracking for all IT-related equipment and provided user support for system migration and email configuration. Performed data migration from legacy systems to new platforms, ensuring zero data loss and seamless transition. Set up email accounts for new users and ensured proper network access and security permissions. Provided post-installation support, troubleshooting hardware/software issues, and performing regular maintenance. Ensured system backups and disaster recovery plans were properly implemented, minimizing downtime and data loss risks. EDUCATION Diploma in Information Technology Varsity College, Port Elizabeth, South Africa (2006 – 2008) CERTIFICATIONS     Dalet Build 26 DCRS OS Installation & Maintenance Microsoft Server 2003 Administration Cisco WLAN Configuration Cisco CCENT (In view)