Samoah Calingasan

SAMOAH CALINGASAN WORK EXPERIENCE EMAIL MARKETING SPECIALIST 2021 - 2023 Callbox Inc. Contact-- Skills Lead Generator Data Profiler Cold Caller Email Marketer Social Media Marketer Technical Support Customer Support Software and Systems MS Office Suite GSuite Apollo.io Zoom Slack Pipeline CMS Grow our email list organically, not through bought or rented lists. Manage various email campaigns, including the template designs, calls-to-action, and content used in our email sends. Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc.). Measure results and optimize the lead nurturing workflows for these segments to convert leads into customers. Work to minimize list decay and unsubscribes while increasing the productivity of our email sends. Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email. Create email marketing campaigns to promote products or services. Lead Generator/ Data Profiler/ Cold Caller Social Media Marketer Maintain current client relationships and identify areas for potential clients. Contacting potential clients to establish a business relationship and meet with them. Develop new sales areas and improve sales through various methods. Research the latest in the business industry and create new opportunities to expand the business. Collaborate with the sales and design team to ensure requirements are met, such as sales numbers and profit goals. Train junior salespeople to improve sales goals and meet expectations. Strong understanding of company products or services as well as business position and competition to keep business competitive. Customer Service and Technical Support Representative 2017 - 2021 Alorica – T-Mobile Account Receiving or making a high volume of calls from or to customers. LinkedIn ZeroBounce Send in Blue Character references will be provided upon request Striving to achieve first-call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Responding efficiently to customers and creating a positive experience. Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. Understanding and using the required software, reports, tools, and metrics. Transferring and escalating the calls to the appropriate department if needed. Assisted customers in identifying issues and explained solutions to restore service and functionality. SENIOR REPRESENTATIVE – ACTING TEAM LEADER 2019 - 2021 Handles escalation. Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empower team members with skills to improve their confidence, product knowledge, and communication skills. Conducting performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. CUSTOMER SERVICE REPRESENTATIVE 2017 - 2021 VXI Global Holdings – Western Union Account Handles escalation. Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empower team members with skills to improve their confidence, product knowledge, and communication skills. Conducting performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team.