Hi, my name is Samoah, you can call me Sam.
I've been in the BPO industry for almost 8years as a customer service and technical support representative.
As a customer service and technical support representative, I strived hard to achieve first-call resolution and maintain the quality of service. I remained calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
I have experience being an email marketer,b2b, lead generation, and appointment setter. Working in sales helped me to build confidence and taught me the importance of customer loyalty. I am a hard worker and always put in extra effort to achieve my goals.