Sameh Raafat Mahmoud

SAMEH RAAFAT MAHMOUD AZOUZ El Obour City – Qalyobia, Egypt | (- |-LinkedIn: https://www.linkedin.com/in/sameh-raafat-1393b527 PROFESSIONAL SUMMARY 18+ years of experience as a Sales Management and CRM Consultant with a strong background in the automotive sector and digital transformation. Specialized in Sales Insights, Microsoft CRM, and cross-functional team leadership. EDUCATION Ain Shams University – Faculty of Arts Licenses | Graduated: 2006 – Cairo, Egypt TECHNICAL SKILLS - ERP Systems: Microsoft Dynamics 365 (Finance & Operations), Microsoft 365 Dynamics - App Development: Microsoft Power Apps - Productivity Tools: Microsoft Office Suite - Languages: Arabic (Native), English (Very Good) RELATED EXPERIENCE Sales Administration & Microsoft 365 Consultant Jameel Motors Egypt – Cairo, Egypt | January 2023 – Present - Led the implementation of Microsoft Dynamics 365 CRM across departments - Conducted training sessions and provided ongoing guidance for all teams - Managed system customizations to align with business requirements Sales Branch Manager Alj Auto Jameel – Cairo, Egypt | May 2015 – December 2022 - Supervised all branch operations staff to consistently exceed monthly sales targets - Oversaw logistics and administrative processes to ensure smooth branch performance PROJECT EXPERIENCE Key User – Dynamics 365 ERP Implementation Alj Auto Jameel | 2018 – 2020 - Acted as the primary liaison between business units and technical teams during ERP rollout - Provided feedback on system design and functionality to ensure alignment with operational needs - Supported testing, training, and go-live activities across departments Key User – Microsoft CE Implementation Jameel Motors Egypt | 2023 – Present - Led user-side coordination for Microsoft Customer Engagement (CE) system deployment - Delivered feedback for customization and enhancements to improve user experience - Supported training and adoption across sales and support teams HONORS & INVOLVEMENT - Contributed to marketing decisions and campaign planningFord Brand Launch Project Alj Auto Jameel | 2014 - Coordinated cross-departmental efforts to successfully launch the Ford brand in Egypt - Oversaw pre-launch planning, staff onboarding, and initial sales operations setup - Ensured alignment between local marketing strategies and Ford global standards GAC Brand Launch Project Jameel Motors Egypt | 2023 - Led planning and execution phases of the GAC brand launch across showrooms - Facilitated internal training, system readiness, and brand awareness campaigns - Supported market positioning and initial customer engagement activities