Sameeur Rahman

ABOUT ME Sameeur Rahman A courteous, polite and well spoken Hotel Reservations,& Customer Service Executive who is highly efficient and has excellent organisational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities. WORK EXPERIENCE Date of birth: 18/06/1991 30/09/2019 – 05/12/2021 – Mahboula, , Kuwait Nationality: Indian Reservations, & Customer Service Executive WAHAJ Boulevard Hotel Gender: Male CONTACT  D2/2A CLASSIC APARTMENT , SHAHEEN BAGH, NEW DELHI 110025 South East, India  - Answering customers' phones, as well as emails and inputting information into the reservation system (Opera, PMS, ORS). Informing customers about the packages, plans and hotel services, & policies. Postponed, preponed, and cancelled reservation on requests of guests. Collecting advance deposit for reserving the rooms. Handling OTA like, Booking.com, Expedia, Agoda and updating all reservations in data record. Making tentative bookings for guests and canceling them if not confirmed by them within stated time. Ensured maximum occupancy of the hotel with prompt and courteous services. Outstanding customer service and sales capabilities that lead to increases in sales and positive customer experiences that reflect on the business. -  m 15/12/2017 – 10/06/2019 – Delhi, India (- Reservations, & Customer Service Executive Interglobe Technology Pvt. Ltd (- LinkedIn: https:// www.linkedin.com/in/ sameeur-rahman-a9992a86/ Whatsapp Messenger:- Proactive Hotel Reservation & Customer Relation Executive and Customer Service professional. Making the reservation on GDS Amadeus, & Galileo as well as on Opera PMS Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments. An email and phone call support Associate position to help passengers regarding Jury's Inns Hotel reservations respond to their questions, update them about new products and services, and resolve issues. Read e-mails and sort them according to priority, Save important e-mails on secure folder and extract attachments for preparing official records. Answered all mails and calls received by clients and resolved their queries and complains on a daily basis. Ensured that all the e-mail communication activities are performed in accordance with the company policies. 01/12/2016 – 14/11/2017 – Delhi, India Customer Service, Sales Executive Stealth Mode Pvt.Ltd Assisting customers with computer related purchases Over the Phone, Chat and Emails Consistently generated additional revenue through skilled sales techniques Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Greeted customers upon Call and handled all credit transactions Assisted customers over the phone regarding product, promotions and orders Maintaining Tracker of Resource Details (purchase order, purchase request, pay rate,). Mailing purchase order details – invoicing for billing. Processing invoices. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Maintaining group mailbox. 28/05/2015 – 25/11/2016 – Delhi, India Customer Service, Sales Executive WNS Global Services Dedicated and customer service-oriented individual with defined skills in providing exceptional services in healthcare settings. A pleasant person who has an inherent ability to get along with people owing to a helpful attitude. First-hand experience in communicating with patients, hospital staff and visitors in a polite and helpful manner, as reflected in the facility’s policies and practices. Especially talented in independently prioritizing healthcare customer service work flow including work queue management and insurance verification. Rack record of effectively monitoring department work queues and providing correlating feedback. EDUCATION AND TRAINING 10/06/2010 – 05/05/2012 – Darbhanga, Bihar, India, Darbhanga, India Sr. Secondary High School Islamia College Darbhanga LANGUAGE SKILLS MOTHER TONGUE(S): Hindi | Urdu OTHER LANGUAGE(S): English Listening C2 Reading C2 Spoken production C1 Spoken interaction C1 Writing C2 DIGITAL SKILLS Microsoft execl / Microsoft word, Excel / Customer service orientation / Guest Relation / Online Reservation Platforms / Hotel reservation system / Opera -booking system / Customer Relation / Telephone conversations / Google Drive / Team-work oriented / Reliability / Google Docs / Motivated / Decision-making / Good listener and communicator / Written and Verbal skills / Microsoft Office / Responsibility / Presenting / Internet user / Skype / Facebook / Gmail / WhatsApp / Social Media / Detail Oriented I hereby declare that the information furnished above is true best of my knowledge! New Delhi