Sameer Khan

Sameer Khan Global Remote Sales & Operations Professional | Customer Success | Compliance Kolkata, India | | linkedin.com/in/sameer-suzam Profile Summary Seasoned professional with over 14 years of experience in sales, customer relations, compliance, and operations. I’ve successfully managed remote roles serving clients across the U.S. and India, consistently exceeding targets through strong communication, accountability, and a solution-driven approach. Adept at building lasting client relationships, improving operational workflows, and collaborating effectively with global teams. Known for my reliability, adaptability, proactive approach and ability to thrive in independent remote environments. Core Competencies Remote Team Collaboration, Consultative Sales & Client Engagement, Compliance, KYC & AML, Process Improvement (Lean Six Sigma), Customer Experience Management, Strategic Planning & Reporting, Leadership & Training, Multilingual Communication Professional Experience In Web Nation LLC — Remote Sales Consultant (Independent Contractor) Dec 2021 – Present | St. Louis, USA (Remote) • Manage full sales cycles for U.S. clients, delivering consistent conversion results. • Conduct KYC and AML compliance checks to ensure client authenticity. • Improve CRM workflows and onboarding efficiency for better retention. • Train and guide new hires on sales procedures and client communication. • Coordinate daily with cross-functional teams across multiple time zones. NLB Services — Customer Service Representative Apr 2020 – Nov 2021 | Kolkata, India • Delivered exceptional customer support through multiple communication channels. • Applied Lean Six Sigma techniques to streamline workflows. • Maintained high satisfaction ratings and first-contact resolution rates. Suzam India | Kolkata, India April 2010 – March 2020 Partner | July 2013 – March 2020 • Oversaw daily operations, budgeting, and business development for the apparel unit. • Negotiated vendor contracts and managed cost control. • Maintained accounting compliance and supervised audits. Customer Relations Manager | April 2010 – June 2013 • Built and maintained long-term customer relationships, increasing repeat business • Coordinated with production, sales, and finance teams for smooth order delivery. • Gathered and implemented feedback to improve service quality. Elegant India Products — Senior Accountant Jun 2005 – Mar 2010 | Kolkata, India • Handled financial reporting, reconciliations, and taxation with accuracy. • Supported management decisions through timely financial insights. • Ensured compliance and audit readiness at all stages. Education MBA (Human Resources Management) — Sikkim Manipal University -) Bachelor of Commerce (Accounting Honours) — Umeshchandra College of Commerce -) Certifications • AIGPE™ AI-Powered Prompting Specialist (2025) • AML Essentials: Anti-Money Laundering, KYC & Compliance – Financial Crime Academy (2025) • Professional Certificate in Regulatory Compliance – IMTF (2025) • Lean Six Sigma Green Belt – AIGPE™ (2020) • PCI Data Security Standards V1.1 – Traliant (2024) Technical & Remote Tools CRM , Zoom, Slack, Google Workspace, MS Office Languages English, Hindi, Urdu, Bengali Why I Excel in Remote Work • Proven experience delivering results in remote global teams. • Excellent communication and time management skills across time zones. • Strong grasp of compliance, operations, and multicultural client needs. • Self-motivated, organized, and dependable in independent roles.