Samanta Rodriguez

SAMANTA RODRIGUEZ Recruitment Manager | Digital Marketing | Social Media-| - | Nicaragua SUMMARY Experienced recruitment professional with a background in remote talent acquisition, team leadership, and process improvement in the BPO industry. Skilled in managing candidate pipelines, coordinating interviews, and maintaining accurate records. Previous roles as Team Leader, Quality Analyst, and Program Specialist highlight team management, quality assurance, and process development expertise. Fluent in English (C2) with a strong focus on efficient communication and data-driven hiring solutions for remote teams. WORK EXPERIENCE Head of Recruitment & Marketing Support Projective Staffing – Remote 01/2023 - 01/2025 Managed Recruitment Workflow Overseeing Candidate Communication Tracked and Reported Recruitment Metrics Led Pre-Screening and Interview Process Social Media Management Content Curation Marketing Strategies for talent Attraction Managed End-to-End Candidate Pipelines Maintained Accurate Candidate Records Supported Interviewers and Candidates Implemented Process Improvements Established Efficient Communication Channels Administrative Assistant Real Property Management Boston – Remote 08/2020 - 10/2021 Organized and prioritized inbound support requests via email, phone, and chat, ensuring timely and accurate responses to tenants and contractors. Scheduled and coordinated appointments for contractors, inspectors, and technicians, maintaining a 95%+ on-time completion rate. Maintained and updated property management records in a centralized system, ensuring data accuracy and accessibility. Program Specialist – Incubation and Customer Protection Team Remitly 04/2020 - 08/2020 Contributed to the continuous improvement and development of new processes Assisted in new tools launches Supported the creation of new corridors (countries) Engaged in content creation and write up for new guidelines, policies, and compliance protocols Customer Protection Team Specialist Remitly 04/2019 - 04/2020 Prevented fraud and illegal activities such as money laundry, scams, etc Reviewed transactions and identifying possible red flags Customer Service Representative Remitly 04/2019 - 04/2020 Resolved customer issues efficiently by identifying pain points and providing tailored solutions, maintaining a 95%+ satisfaction rate. Customer Service Supervisor Onelink Nicaragua 05/2018 - 04/2019 Led a team of 15+ customer service representatives, achieving performance targets and improving team KPIs by 30% Acted as the main liaison between internal teams and clients to ensure seamless communication and service delivery. Implemented training initiatives to enhance team skills, resulting in improved customer satisfaction scores. Monitored service quality and provided actionable feedback, increasing first-call resolution rates by 25% Customer service Representative Onelink Nicaragua 01/2017- 07/2017 Customer Service Team Leader Accedo Technologies 06/2014 - 10/2015 Developed and mentored team members, fostering career growth and achieving departmental goals. Managed daily operations, ensuring team adherence to quality and efficiency standards. Analyzed performance metrics to identify areas for improvement and implemented corrective actions. Customer Service Representative Accedo Technologies 10/2015 - 01/2017 EDUCATION Major in Marketing and Advertising Universidad del Valle – In Progress (03/2022 - Present) Certified in Digital Marketing Keiser University – 03/2024 SKILLS Talent Acquisition & Recruitment Remote Hiring & Onboarding Process Improvement Social Media Management Content Creation & Curation Communication & Collaboration Adaptability & Problem-Solving Applicant Tracking System (ATS) Management TOOLS Recruitment Platforms: CEIPAL, Kommo, Apriora Office Tools: Microsoft Office Suite, G-Suite, Excel- Intermediate Design & Marketing Tools: Canva, CapCut, Google Ads, Meta Business Suite