Salome Muthoni Irungu

Salome Irungu Office Administrator / Customer Care Representative with 8+ Years of Experience Over the years, I have learnt that for any business to thrive customer service goes beyond responding to inquiries. It involves human connection through listening and empathy; and across all channels within the organisation, it calls for teamwork and quality consistent service. I am currently looking for a position in Administration Department to start immediately and offer service in either of the following positions: Customer Service Experience, Personal Assistant and Office Administrator. Careerwise, I am looking for stability and growth. Work Experience July 2024 – Present Customer Service Representative One Stop Career Agency • Onboarding new recruitees • Listening to recruitees questions and providing answers • Provide information on recruitees road map from on-boarding to deployment. • Collect, process and file travelling documents. Nov 2021 – June 2024 Graphic Designer (Fixed Term Contract) Oxford University Press • Developed the overall layout and production design for Competency Based Education (CBE) learning materials. • Worked closely with publishers and editors to understand their needs and objectives and to present design concept. • Collaborated with other designers and other creative professionals. • Packaged and stored files for future retrieval. Jan 2015 – Mar 2020 Consultant Customer Service Representative, Consultant Graphic Designer • I offered CSR services to Motion Insurance Agency • I worked as a consultant / Freelancer to publishing houses around Kenya i.e Oxford University Press, Longhorn Publishers and Moran Publishers. 2008 – 2014 Typist / Assistant Personal Assistant (Full Time) Oxford University Press • Typing manuscripts from authors and preparing them for design and layout • Acted as a point of contact between authors and editors • Maintained and updated authors database. • Handled general office tasks, i.e ordered supplies and filing. Education Present Online Learning and Development Customer Service Courses • I am acquiring new skills while earning certifications. • Gaining knowledge to improve my career prospects and transition. 2013Zetech University Graphic Design Course 2003 – 2004 Nairobi Institute of Business Studies • Diploma in Secretarial Studies and Customer Service Course. Hard Skills Soft Skills • • • • • • • • • • Data Entry and Management Microsoft Office Suite Adobe Suite Knowledge Graphic Design (Publication material) Referees To be provided upon request. Very Organised Time Management Project Management Excellent in Communicating Planning and Coordination Proficiency in office technology