Salma Wanjiru

SALMA WANJIRU VIRTUAL ASSISTANT CONTACT -- EDUCATION- GOETHE INSTITUTE English German- ALISON Diploma in office administration Effective virtual communication SKILLS Administrative support Time management Data entry and management Microsoft office suite word Excellent communication skills PROFILE Dedicated and detail oriented virtual assistant with over 3 years experience providing exceptional administrative support to ensure smooth business operations. Proficient in managing calendars, emails and travel arrangements with a strong ability to multitask and prioritize efficiently My goal is to obtain a position within a fast paced environment that allows for growth opportunities, where i can expand my knowledge and ultimately contribute to the overall success of the organization. WORK EXPERIENCE Virtual assistant freelance (August 2023- March 2025) I provided comprehensive administrative support to clients, including managing calendars, scheduling appointments and organizing tasks using trello and asana. Develop and maintain customer databases and mailing lists,ensuring accurate information management and enhanced communication. Sale’s associate men’s clothing shop(May2021-June 2023) Assisted customer’s online with inquiries ,contributing to a seamless shopping experience and fostering strong customer relationships. Supported administrative tasks including managing sales records and updating online shop content, ensuring accurate product listings and descriptions. Implemented inventory control measures ,tracking stock levels and reporting discrepancies to management. LANGUAGES English (Fluent) German (Beginner level) Additional information Fluent in English and basic proficiency in German Completed workshops on customer service excellence and effective communication.