Salma Wanjiru

As a dedicated virtual assistant with over 5 years of experience, I specialize in providing comprehensive administrative support to businesses and entrepreneurs. My passion lies in helping clients streamline their operations, allowing them to focus on growth and strategic initiatives.

Throughout my career, I have honed a diverse skill set that includes project management, customer service, content creation, data entry, and social media management. I am well-versed in a variety of tools such as Google Workspace, Microsoft Office, Trello, Asana, and various CRM platforms, enabling me to adapt quickly to different work environments and workflows.

In my previous role as a virtual assistant for Mawega Company, I successfully managed multiple calendars, arranged travel itineraries, and coordinated meetings across various time zones. I strive for efficiency and accuracy in every task, which has resulted in a 30% reduction in scheduling conflicts. My strong organizational skills and keen attention to detail allow me to handle complex projects with ease.

Customer service is a cornerstone of my approach. I believe that clear communication fosters strong relationships and enhances customer satisfaction. I have experience managing customer inquiries via email and chat, and I take pride in providing timely and effective solutions. Through my friendly and professional demeanor, I have boosted client retention rates and received positive feedback on my support quality.

In addition to administrative tasks, I am passionate about digital marketing and have developed skills in social media management and content creation. I have successfully helped businesses enhance their online presence by curating engaging social media content and optimizing posts for better reach and engagement.

I am committed to continuous learning and staying updated with industry trends, which enables me to provide relevant and innovative solutions to my clients. By prioritizing their needs and understanding their goals, I can contribute meaningfully to their success.

Whether it’s through optimizing operations, providing top-notch customer service, or managing social media, I am here to support your vision and help you thrive. I look forward to collaborating and bringing value to your team.