Salma Mohamed Fawzy Makhlouf

Salma Makhlouf Human Resources Executive- Heliopolis, Cairo - linkedin.com/in/salma-makhlouf- PROFILE Dynamic HR Executive with comprehensive experience in talent acquisition, employee relations, and organizational development. Proven expertise in implementing HR strategies that align with business goals, enhance workforce engagement, and drive organizational success. Skilled in fostering collaborative work environments, managing diverse teams, and utilizing data-driven insights to improve HR processes. Additionally experienced in business development, excelling at building client relationships and identifying growth opportunities to support overall business objectives. PROFESSIONAL EXPERIENCE Valu - EFG Hermes, Human Resources Executive February 2024 – present Arkan Plaza, El Sheikh Zayed Promoted communication between employees and management to improve the workplace. Organized training and development programs to improve employee skills and performance. Enhanced HR processes by creating efficient workflows. Developed onboarding programs to help new employees integrate into the organization. • • • • Elide Fire MEA - El Gendi Group, November 2022 – January 2024 Business Development & Sales Manager Used data analytics tools to conduct market research and identify emerging trends and new opportunities. Formed partnerships with key industry players, leading to a 50% increase in sales revenue and expanded market reach within a year. Improved sales processes through effective CRM management and better lead generation techniques. • • • Cilantro Cafe, Customer Relationship Management Specialist April 2022 – October 2022 Reviewed employee performance regularly and provided feedback for improvement. Led discussions with cross-functional teams to identify root causes of recurring issues in customer handling, resulting in three key areas for improvement. Handles customer inquiries and complaints to ensure high satisfaction. • • • ACES Sales Team Leader January 2021 – March 2022 Increased sales by developing client relationships and addressing their needs. Led and supported the sales team with training to help meet targets and achieve success. Created and executed strategies to increase sales and identify new market opportunities, consistently meeting revenue targets. • • • Senior Telemarketing Agent February 2020 – December 2020 Regularly exceeded monthly sales targets using strong communication skills. Improved team proficiency and increased call conversion rates. Cultivated and managed a high-performing team that increased lead conversion rates through effective training and strategic implementation of call scripts and customer interaction protocols. • • • • Global Expo Travel, Telemarketing Agent December 2018 – January 2020 Increased sales by developing client relationships and addressing their needs. Increased bookings by upselling travel packages during outbound calls. Increased customer retention by developing follow-up strategies and using CRM tools to track client interactions. • • • SKILLS - (Microsoft Excel | Excel PowerPoint | Data Analysis | Onboarding Strategy | Corporate Structure Management | Analytical Problem-Solving | Training Implementation | Sales Strategy Development | Project Management | Effective Time Management | Flexible Problem-Solving | Consistent Performance | Emotional Intelligence | Networking and Relationship Building) EDUCATION Bachelor Degree of Business Administration, Helwan University Major Financial Markets & Institutions LANGUAGES Arabic — Native/Bilingual English — Fluent July 2022 | Zamalek, Cairo