SALMA HANIF
|-| www.linkedin.com/in/salma-seftia-hanif/
Indonesia
Work Experiences
PermitFlow - New York, US
Mar 2024 - Present
Operations Consultant
Managed construction permit documentation requirements, processing up to 10 permits daily using PDF tools.
Maintained extensive communication with plan examiners, city clerks, and other jurisdiction staff across 20+ jurisdictions through
email and phone calls.
Optimized client workspaces to enhance operational efficiency by up to 70%.
Actively reporting bugs and overall operations of the website to the engineering team.
Hostinger International - Kaunas, Lithuania
Aug 2023 - Mar 2024
Customer Success Specialist (Domain)
Hostinger International, Ltd is an employee-owned web hosting provider and an ICANN-accredited domain registrar. Established in 2004,
the company is headquartered in Lithuania and employs more than 1,000 people.
Achieved a 90% customer satisfaction rate by effectively guiding and proactively addressing and resolving customer concerns
Successfully handled 30-50 chats daily, maintaining a minimum reopen rate and ensuring timely resolution of customer issues
Maintained strong customer relationships, resulting in a 5+ specific mention on Trustpilot
Dealls Indonesia - Jakarta, Indonesia
Jul 2023 - Oct 2023
Business Operations Specialist
Dealls is a Job and Mentoring Portal company that offers two main features, namely post jobs and talent search for companies.
Performed data entry and administrative functions to produce materials for 30+ job posts daily.
Collaborated with LinkedIn for job post accuracy, impacting 100+ job posts.
Initiated the improvement of existing data analysis formulas to improve efficiency with estimated impact up to 90%, utilizing Google
Sheets.
Universitas Diponegoro - Semarang, Indonesia
Jul 2021 - Jul 2023
Laboratory and Teaching Assistant
Laboratory Assistant for Year 1-3 Biology IUP and Biotechnology students.
Taught Genetics, Food Biotechnology, Genetic Recombinant, Genetic Engineering, Biochemistry, and Basic Chemistry,
undergraduate courses averaging from 10-40+ students per semester.
Developed 50+ materials using Microsoft PowerPoint.
Examine and grade students' 340+ laboratory reports and tests.
Coordinate averaging 5+ lab assistants each semester.
Enter and analyze 150+ students' grades using Microsoft Excel and Google Sheets.
Education
Universitas Diponegoro - Semarang, Indonesia
Jul 2019 - Jul 2023
Undergraduate in Biotechnology, 3.78/4.00
Fully funded scholarship from 2nd to 8th semester of school from Tanoto Foundation TELADAN Leadership Program.
Published an international journal titled "Relationship Between Phylogenetic of Apium and Foeniculum Plants from Central Java,
Indonesia, and Their Secondary Metabolites Potency against COVID-19 Protease" in Macedonian Journal of Medical Sciences, vol.
10, no. A, 2022.
Korea University - Seoul, South Korea
Feb 2022 - Jun 2022
Visiting Student Program, 3.95/4.50
Korea University International Winter Campus - Seoul, South Korea
Dec 2021 - Jan 2022
Winter Campus Study Abroad Program, 4.00/4.00
Organizational Experience
Tanoto Scholars Association Universitas Diponegoro - Semarang, Indonesia
Head of Community Development Department
Draft 5+ project proposals to the stakeholders.
Led 3+ social projects, impacting 20+ people in 2 communities.
Dec 2019 - Dec 2021
Organize 30+ staff on various social projects employing Google Calendars and Microsoft Teams.
Science and Mathematics Faculty Student Body Universitas Diponegoro - Semarang, Indonesia
Mar 2020 - Dec 2020
Junior Staff of Student Welfare Department
Liaison between the faculty's students and the faculty's bureaucrat.
Enter and analyze data of 1000+ students that apply for financial aid using Microsoft Excel.
Advocate for students in the tuition appeal hearing, impacting 1000+ students.
Edit and copywrite 30+ student welfare's related posts on Instagram.
Skills, Achievements & Other Experience
Analyzing Data with Excel (2022): Data analysis and visualization using Microsoft Excel.
Essentials of Data Literacy (2022): Introductory course to data analysis, statistics, and data science using the R programming
language.
Introduction to Programming with Scratch (2022): Introductory course to programming with the Scratch programming language.
Languages: Fluent in English; Native in Indonesian; Beginner in Korean
Technical Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Suites, DNS Management, Domains, Permit
Documentations
