Salma Hanif

• Operations Consultant at PermitFlow, New York: Expert in managing construction permit documentation, processing up to 10 permits daily while enhancing operational efficiency by 70%.
• Customer Success Specialist at Hostinger International: Achieved a 90% customer satisfaction rate, effectively resolving customer concerns and maintaining strong relationships.
• Business Operations Specialist at Dealls Indonesia: Streamlined job posting processes and improved data analysis efficiency by 90%, impacting over 100 job posts.
• Laboratory and Teaching Assistant at Universitas Diponegoro: Developed educational materials and graded over 340 laboratory reports, fostering academic growth for biology and biotechnology students.
• Biotechnology Graduate from Universitas Diponegoro with a strong academic background (GPA: 3.78), including a publication on COVID-19-related research in an international journal.
• Leadership Experience: Led community development projects and advocated for student welfare, impacting over 1,000 students.
• Technical Skills: Proficient in Microsoft Excel, data analysis, and various digital tools, with a foundational knowledge of DNS management.
• Languages: Fluent in English and Indonesian, with beginner proficiency in Korean.

I am passionate about leveraging my skills to drive operational excellence and enhance customer experiences across diverse industries.