Salim Ndikumana

Salim Ndikumana Date of birth: 18/05/1995 Address: 21 Garden Street, Parow Cape Town 7500, South Africa Phone number:- Email address:-Profile Experienced customer service and technical support professional with strong skills in direct marketing, excellent communication, and outbound sales. Proficient in CRM systems like Grammarly and Gogias. Seeking a call center position to utilize my sales and customer service expertise. Passionate about providing top-notch service and exceeding customer expectations. Work Experience 07/2023 – 10/2024 Remote Customer Service/Technical Support 01/2023 – 05/2023 Remote Customer Service/Email-Technical Support Team USA Paricus/Excess Telecom Calling existing excess telecom customers and providing them assistance with their tablet or smartphone. We did: Cancellations Return Labels Replacements Transfer in and out Port in or out Tech Support Warehouse escalations Processing emails We Used CRMs Like: Telgoo5: to excess the customers profile or account Talkdesk: for inbound calls Skype: to communicate with team leaders and managers. Gmail: to direct emails Freshdesk: as a search engine, to search about procedures and how to solve an account and to get all the scripts. Reference: Fransico HR Reference: - Call Tastic/Venus Et Fleur USA We used various CRMs for customer service: Gorgous- we used this CRM, to get macro’s and to receive and send out emails. Shopify- we used shopify to get at the customers information LA escalation sheet/NJ escalation sheet- requesting the warehouse to send out an RMA (Return Label) to the customer, so that the customer can return the incorrect order to process a replacement. RMA Sheet- used for logging Return Label. Fulfill-used for accessing the order status, And to process a replacement by duplicating the order. CSIR- this is used to report the reason for, processing a Replacement. UPS- to track and give the status of an order, or to process a claim for lost, unfilled, packages. Refund Tracking Sheet- used to log the refund. Zoom-for meetings. Gmail- as a chatroom with everyone in it and to DM and tag anyone. Grammerly Premium- to correct macro’s and for constructing a email. Reference: Manager- Jose - Work Experience 07/2022 – 01/2023 Remote B2B Sales/ Remotely 10/2021 – 04/2022 Cape Town, South Africa Financial and Investment Outbound Sales 07/2021 – 10/2021 Cape Town, South Africa Outbound Sales Consultant 01/2019 – 12/2019 Cape Town, South Africa B2B -Direct Sales Orders Hub USA My job was to call, high-end restaurants and hotels like Merriott’s, Embassy Suits and IHG. I introduced and a software system that improved and made a hotel ordering system easier to use. My duties were to book a meeting between the Restaurant/Hotels, General Manager, with my managers so they can present the features and benefits in a demo, with the aim to get the General Managers to fund and purchase to services being provided. Daron - Teleperformers (Infinox) At Teleperformers, we divided the sale into 3 calls: First call- we did canvas and cold calling; we presented the broker INFINOX to the customers and sent them more information about the broker if they showed interest. Second call- we called all successful canvasses, to explain the features and how they can benefit with the broker. If they agree we register them with a free demo. Third call- is where we present an available opportunity that is performing well on the market and get them to buy shares. We used email for follow-ups. We did sales via E-commerce. Reference:- NCR Management Centre At NCR, I cold called customers all over South Africa, helping them to do debt mediation or removing them off debt review We filled applications directed it to be confirmed by the confirmation department. We had get at to the clients personal and banking details. Reference: sale trainer Niyaas:- Cratos marketing licensed by Credico (RCS) Marketing and trading RCS credit facility. Trainer position Training new sales agents about product knowledge, trading retail loans and selling cash loans. Teaching them how to fill out the application on our device. Teaching them time management, and how to approach customers. Our clients were PICK N PAY, GAME, MACRO AND BUILDERS WAREHOUSE. Office: Manager Megan- Education 03/2011 – 01/2017 Cape Town, South Africa High School (matric) Windermere High Skills – SKILLS Direct marketing Excellent Communication skills Sales And Marketing Outbound sales Skills – SKILLS Customer Service Sales consultant Cold Calling Engaging with clients through EMAILS and follow ups MICROSOFT Office, Microsoft EXCEL, Microsoft Word experience CRM Systems like Gogias Shopify Fulfill UPS Zoom, Gmail, Teams, Skype, Deel Languages – LANGUAGES English - Native Afrikaans – Intermediate