Salim Ndikumana

Salim Ndikumana 21 Garden Street, Parow, Cape Town 7500, South Africa- |-Date of Birth: 18/05/1995 Professional Summary Experienced customer service and technical support professional with a strong background in outbound sales, direct marketing, and CRM systems. Proven ability to handle complex customer interactions, resolve technical issues, and exceed sales targets. Seeking a call center or support role where I can leverage my skills to deliver exceptional customer experiences. Work Experience Appointment Setting / Cold caller- Remote MHCI I nvestment Group – USA | October 2024 – Present -Cold calling investors to present them with multifamily or mobile home park deals. -Booking appointments - cold emailing potential customers -Sales Outreach and warm lead generating - Using GoHighLevel as a CRM Reference: Jason - - Customer Service / Technical Support - Remote Paricus / Excess Telecom - USA | July 2023 - October 2024 - Assisted existing customers with tablet and smartphone support. - Handled cancellations, replacements, transfers, and technical troubleshooting. Salim Ndikumana 21 Garden Street, Parow, Cape Town 7500, South Africa- |-Date of Birth: 18/05/1995 - Used tools including Telgoo5, Talkdesk, Skype, Gmail, Freshdesk. Reference: Francisco - - Customer Service & Email Technical Support - Remote Call Tastic / Venus Et Fleur - USA | January 2023 - May 2023 - Managed email-based customer support using Gorgias, Shopify, Fulfill, and other tools. - Coordinated RMA and order tracking, processed replacements and refunds. - Used Grammarly Premium to craft and improve customer communications. Reference: Jose - - B2B Sales Representative - Remote Orders Hub - USA | July 2022 - January 2023 - Cold-called high-end restaurants and hotels (e.g., Marriott, Embassy Suites, IHG). - Booked software demo meetings for general managers. - Promoted ordering solutions to streamline business operations. Reference: Daron - - Financial and Investment Sales Consultant Salim Ndikumana 21 Garden Street, Parow, Cape Town 7500, South Africa- |-Date of Birth: 18/05/1995 Teleperformance / Infinox - Cape Town, SA | October 2021 April 2022 - Conducted cold calls and follow-ups to introduce financial services. - Walked clients through demo accounts and live investment opportunities. - Responsible for converting leads into funded accounts. Reference:- Outbound Sales Consultant NCR Management Centre - Cape Town, SA | July 2021 - October 2021 - Cold-called clients to offer debt mediation and review services. - Processed applications and gathered sensitive financial data. Reference: Sales Trainer Niyaas - B2B Direct Sales Trainer Cratos Marketing (licensed by Credico / RCS) - Cape Town, SA | Jan 2019 - Dec 2019 - Marketed and sold RCS credit facilities in retail environments. - Trained new agents on loan products, application procedures, and sales techniques.- Key clients included Pick n Pay, Game, Makro, Builders Warehouse. Reference: Manager Megan - Salim Ndikumana 21 Garden Street, Parow, Cape Town 7500, South Africa- |-Date of Birth: 18/05/1995 Education Windermere High School - Matric Cape Town, SA | March 2011 - January 2017 Skills - Direct and B2B Marketing - Outbound Sales and Cold Calling - Email Support & CRM Tools (Gorgias, Shopify, Telgoo5, Freshdesk, Fulfill) - Microsoft Office Suite (Excel, Word) - Communication and Customer Engagement - Technical Support and Troubleshooting - Tools: Zoom, Gmail, Skype, UPS Tracking, Deel Languages - English - Native - Afrikaans - Intermediate