Salim Ndikumana

I have over three years of experience in customer service and technical support, during which I have handled customer queries, troubleshot issues, managed accounts, and utilized various CRM platforms such as Telgoo5, Talkdesk, Gorgias, Fulfill, and Shopify.

I have worked in both inbound and outbound roles, resolving issues such as cancellations, replacements, porting, and technical support.

In addition to my customer service experience, I have a background in direct sales within financial services and business-to-business environments, including cold calling and client onboarding.

This experience has strengthened my communication skills and my problem-solving abilities, which are key requirements for this role. What can I bring to the team?

I have a strong customer-first mindset, excellent communication skills, and the ability to handle complex issues efficiently.

I am proficient in various CRM systems and digital tools, which enables me to quickly learn new platforms and processes. I am highly adaptable, having worked across different industries and in remote setups. I am passionate about exceeding customer expectations and can contribute by improving customer satisfaction, streamlining support processes, and driving positive outcomes for your company. 

That is why I believe I am the best candidate for this position.