Sajida Mussarat | Freelancer Resume

Sajida Mussarat Operations Manager Email:-| Phone: - Summary Experienced Operations Manager with over 11 years in optimizing efficiency, strategic leadership, and fostering collaboration. Expertise in process improvement, talent development, technology integration, and regulatory compliance. Committed to enhancing customer satisfaction and sustainability initiatives. Proven ability to manage teams and projects successfully within dynamic environments. Skills             Adaptability and Flexibility Assessment and Evaluation Emotional Intelligence Effective Communication Leadership and Team Management Conflict Resolution and Negotiation Risk Management Problem-Solving Quality Assurance and Control Strategic Planning and Implementation Time and Resource Management Operational Efficiency and Process Improvement Professional Experience Director of Operations Errands Services, Islamabad, Pakistan Sep 2022 – May 2024       Developed and executed operational strategies to improve efficiency and productivity. Monitored KPIs to evaluate performance, optimizing call center operations. Managed workforce for optimal staffing and scheduling. Maintained quality assurance standards and implemented agent training programs. Evaluated and optimized call center technologies to foster innovation. Key Achievements: o Achieved highest revenues through strategic initiatives. o Launched new projects: Medicare, Tech Support, Oncue Movers, Home Security, Auto Insurance. o Hired a significant number of agents and opened two new offices to expand operations. o Promoted deserving individuals and introduced new departments for improved efficiency. Assistant Director of Operations Errands Services, Rawalpindi, Pakistan Sep 2021 - Sep 2022      Assisted in developing and executing sales strategies for revenue targets. Identified new business opportunities through research and lead generation. Conducted sales presentations and collaborated with the team on aligned goals. Tracked and reported sales performance, managing the sales pipeline. Ensured compliance with company policies by staying updated on industry trends. Senior Manager Errands Services, Rawalpindi, Pakistan Sep 2020 - Sep 2021   Managed a team to develop and implement operational strategies. Enhanced process efficiency and effectiveness through continuous improvement initiatives. Project Manager Errands Services, Rawalpindi, Pakistan Sep 2019 - Aug 2020   Developed and executed sales strategies to meet revenue targets. Identified and pursued new business opportunities. Executive Secretary RCCI, Rawalpindi, Pakistan Nov 2018 - Sep 2019    Managed executive’s calendar and optimized time utilization. Coordinated corporate events and meetings. Handled sensitive information with high confidentiality. Customer Service Representative / TSR / CSR Zupax IT and Solution, Rawalpindi, Pakistan Aug 2017 - Nov 2018   Engaged professionally with clients, provided information, and addressed inquiries. Scheduled appointments and coordinated client meetings. Transcriber / Transcriptionist / Translator Touchstone Communication, Islamabad, Pakistan Jan 2016 - Jul 2017   Accurately transcribed audio/video recordings with attention to detail. Managed time efficiently to meet tight transcription deadlines. Teacher Various Institutions, Pakistan May 2012 - Aug 2015    Created age-appropriate lesson plans and engaging activities. Fostered a safe and nurturing learning environment. Monitored and communicated children’s progress to parents. Education Master’s in Education University of the Punjab, Lahore 2014 Grade: 59% Languages    Urdu: Native Punjabi: Native English: Advanced Key Achievements and Projects     Successfully launched and managed multiple high-revenue projects including Medicare and Tech Support. Opened and managed new office locations, leading to significant expansion of operations. Implemented strategic initiatives that resulted in the highest revenues for the company. Developed and executed effective training programs to improve agent performance and customer satisfaction. Additional Information    Strong understanding of cultural nuances and business practices in Pakistan. Proven adaptability and flexibility to work in diverse environments. Committed to continuous professional development to stay ahead of industry trends.