Sajida Mussarat

With over 11 years of expertise as an Operations Manager, my professional journey is marked by a strong commitment to optimizing operational efficiency, driving strategic growth, and fostering collaboration across teams. My extensive experience spans various roles, from Director of Operations to Project Manager, where I have honed my skills in leadership, process improvement, and technology integration.

In my recent role as Director of Operations at Errands Services, I developed and executed operational strategies that significantly improved productivity and efficiency. I was responsible for monitoring KPIs, managing workforce planning, and ensuring quality assurance standards. I also introduced innovative projects, including Medicare Tech Support and Home Security, which boosted revenue and expanded the company's operational footprint. My key achievements in this role include leading the company to record-high revenues, hiring and training new agents, and opening additional offices, which enhanced both scale and customer satisfaction.

As Assistant Director of Operations, I contributed to the development of sales strategies and identified new business opportunities through research and lead generation. I successfully tracked sales performance, managed pipelines, and ensured compliance with company policies, which resulted in steady revenue growth and operational excellence.

My background also includes experience as a Project Manager and Senior Manager at Errands Services, where I led teams in developing and implementing strategies aimed at improving process efficiency and meeting revenue targets. Additionally, I have served as an Executive Secretary at RCCI, where I effectively managed executive calendars, coordinated corporate events, and handled sensitive information with discretion.

The foundation of my skill set is built on my ability to adapt to dynamic environments, foster teamwork, and maintain a high level of operational efficiency. My expertise includes strategic planning and implementation, leadership and team management, problem-solving, and quality assurance and control. I have successfully integrated technology into operations, managed resources efficiently, and led continuous improvement initiatives to enhance customer satisfaction.

Proficiency in communication, conflict resolution, and risk management further complements my ability to navigate complex projects and diverse teams. My diverse professional experiences, coupled with a Master’s in Education, have equipped me with the skills needed to excel in fast-paced, challenging environments​.