Saji Pillai

 Mob:-SAJI PILLAI Mail:- Synopsis Accomplished, energetic top performing dedicated banking professional having 16years extensive experience in banking with strong understanding in sales and relationship. Expertise includes: Customer services, Sales, Relationship management, and Regulatory compliance. Trusted advisor to clients, recognized for proactive sales consultation. Outstanding communication, interpersonal, analytical, and decision-making skills supporting a high level of professionalism, integrity and enthusiasm. A proven performer who can make vision and strategies with effective communication and writing skills. Demonstrated track record of combining sales / marketing leadership with sound business practices to position companies for long-term growth and profitability. Interact well with people of diverse backgrounds and cultures at professional levels with strong team working, team handling, leadership and multi-tasking skills. A keen planner with competencies in formulating and executing strategies for escalating market share, promoting products, streamlining operations for business excellence. Solid understanding of sales techniques, strategies for building a strong client base, and systems which facilitate consistent follow-up and foster customer satisfaction. CAREER PROGRESSION Noor Bank –Dubai ,U.A.E Dept - Premium Liabilities, Job title - Assistant Relationship Manager – (July 2018 – Dec 2018) Acquisition of NTB customers and CASA balance to achieve the monthly sales target for the accounts and balances and to manage the existing corporate customers portfolio. Offering the best wealth management products to the clients. Generate revenue streams through business banking proposition including FX, trade and working capital products. Delivering positive and timely results and maintaining an excellent rapport with the customer. Establish strong client base through exceptional market knowledge & sales ability and client source. Follow group’s money laundering prevention policy, timely update of KYC and other procedures to the core to ensure adherence of group policies. Emirates Islamic bank –Dubai, UAE Dept - Business Banking- Liabilities, Job title - Virtual Relationship Officer (March 2015 – June 2018) Job Description: Familiar with the tool of customer relationship management ( CRM) to enhance the quality of customer services, sales and boost the customer loyality and also worked in the branch as Business Banking Representative in customer service for business banking customers. Entitled to acquire the NTB customers to build a healthy liability portfolio and to achieve the monthly sales target for the accounts and CASA balance. To manage and nurture the existing corporate customer portfolio .With an objective to acquire new relationships in order to meet the pre-set financial non-financial objectives. Identify the potential customers for cash management from the portfolio and also target the new customers, based on the business activity and their needs. Offering the clients with different common services of cash management like electronic payment platforms, collecting of bulk cash, cheques, liquidity management and open account receivables as per the clients requirements. Analyze financial statements, documentation & post-sanction monitoring through periodic account review/renewal. Acquiring new non-borrowing as well as borrowing relationships for business banking, as per the bank policies and procedures to enhance the bank’s market share. Manage the existing liability portfolio to ensure establishment of appropriate account plans and acquiring NNM and NFI. Recommending secured credit facilities in line with bank credit policy to maximize earnings while containing risks to an acceptable levels. Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of secured facilities. Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, and periodical client visits call reports. Mashreq Bank, Dubai-U.A.E Emerging corporate department (CI BG), Business Development Officer – (Oct 12 –Feb 15) Job Description: Acquiring Non-borrowing and borrowing high density prospective company to start a corporate account. Acquisition of new clients to increase CASA balances and generating NFI from the clients. Develop and implement new business acquisition and deepen existing customer relationships through segment based sales plans to achieve revenue growth targets in an assigned geography. Achievements and Awards: Achieved 220 % of the target for the year 2013. Achieved 150% of the target for the year 2014. Awarded as star performer for generating FX- Revenue of AED-334,243 from AED- 9 Million in the 1st quarter of 2014 from a single deal. Emirates-NBD Bank, Dubai-U.A.E Business Banking, Sales Supervisor – (Feb 10 –Jul 12) Job Description: Acquisition of NTB customers and CASA balance . To ensure adherence to banks’ KYC/AML policies. To raise any concerns in a timely manner. To increase the deposits in the form of FD, Call accounts, Current accounts. Maintain thorough records of sales and database of client information. To cross sell wide range of product such as bancassurance. HSBC BANK, Dubai, UAE, Business Banking Unit, Business banking advisor (Oct 07-Dec 09) Job Description: Responsible for account opening, initial relationship building and managing the early customer life cycle for new to bank customers. Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded .To cross sell and refer business to other areas of the bank (e.g. Private Banking, Priority Banking). Focusing and framing NTB customer with the help of sale blitz and concentrating on lending business loans and grabbing business through existing and new clients. Handled a team of eight advisors and updating the management on the calls and meeting done by the advisors through daily sales report . ACADEMICS Sikkim Manipal University, Gangtok, India Master’s in Business Administration- Marketing (2014 -- 2016). (Major Subject: Marketing Management) Mahatma Gandhi University Kerala, India Bachelor's Degree in Commerce, (1994 -- 1997) (Major subjects: Statistics, Cost Accounting, Banking and Auditing) Senior Secondary in Commerce (10+2) (1993 – 1994) St. John’s Higher Secondary School, M.P board, Bhopal, India. Technical Skills:Customer Relationship Management (CRM) and Finacle. Training & Workshop : Money Laundering & Counter Measures. PERSONAL DOSSIER Date of Birth:28th September 1976 Nationality:Indian Marital Status:Married Language:English, Hindi, Urdu, Malayalam