Saintta Modurat

Saintta Modurat Customer Service/Tech Support Jacksonville, FL 32217- Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment. Work Experience Data Entry The Panther Group - Miramar, FL January 2021 to Present • Insert customer and account data by inputting text based and numerical information from source documents within time limits • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and check output • Research and obtain further information for incomplete documents • Apply data program techniques and procedures • Generate reports, store completed work in designated locations and perform backup operations • Scan documents and print files, when needed • Keep information confidential • Respond to queries for information and access relevant files • Comply with data integrity and security policies • Ensure proper use of office equipment and address any malfunctions Customer Service Representative Sage Outsource Solutions - Pompano Beach, FL April 2019 to October 2020 Resolve customer complaints via phone, email, mail, or social media. Greet customers warmly and ascertain problem or reason for calling. Upgrade accounts. Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Handle changes in policies or renewals. Cashier Wendys - Pompano Beach, FL November 2017 to April 2019 • • • • • Take orders in the front and on drive thru. Package food Make sandwiches Take cashew and make change Clean dinning room area Customer Service Representative SITEL - Pompano Beach, FL August 2015 to January 2017 • • • • • • • • Describe products and services Respond to questions Identify and overcome objections Obtain customer information Obtain possible customer leads Maintain customer/potential customer data bases Follow up on initial contacts Complete records of telephonic interactions, orders and accounts Sales Rep C&N Wireless - Pompano Beach, FL August 2013 to April 2014 Responsibilities Sell specific products and services to consumers. Demonstrate products and show consumers how to maximize their features. Explain different customizable features. Discuss warranties and replacement parts. Process orders in person and over the phone. Check inventory to ensure product is in stock. Bag and package purchases. Education Diploma in Medical Assistant EVEREST UNIVERSITY POMPANO BEACH 2011 Skills • Triage Assessments Customer Focus & Orientation — Highly Proficient September 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information Skills: Medical Office procedures, Phlebotomy, EKG, Computer software: Microsoft Office, Appointment scheduleing