Sainithin Chindam

Sainithin Krakow, KRK • -- Chindam Personal Details: February 03, 1995 ▪ Telangana, India ▪ Indian ▪ Male Qualifications Summary Technically sophisticated professional equipped with B. Tech Computer Science degree complemented with hands-on experience executing/configuring Linux software-based firewall implementations inclusive of iptables and firewalld. Linux System Administrator Project Management   Demonstrated hands-on expertise in Linux platforms,  Instrumental in delivering complex projects within such as RHEL and CentOS including installation, agreed timelines and budgetary frames in adherence administration, management and troubleshooting. to specified requirements. Retains strong knowledge regarding networking and  Expert at utilising existing resources effectively to protocols encompassing TCP/IP, HTTP, DNS, attain deliverables in line with business needs aimed SMTP, NFS, and NTP. at maximising business success. Customer Service Key Strengths   Adept at managing high contact volume promptly to deliver top-notch support experience.  Skilled in delivering effective solutions to customers Hands-on leadership experience with proven capability to accomplish and surpass business goals.  through requirements identification/clarification. Remarkable communicator with exceptional expertise in training staff and delivering factual presentations. Technical Proficiencies Tools: JIRA, Slack, Freedcamp | Nagios | iptables, firewalld | Bash | Puppet Type Setting/IDE: MS Office Suite, MS Share Point, Microsoft Visual Studio OS/Programming Languages: Microsoft Windows, Linux, Python Professional Experience Transcosmos Information Systems (TCIS), Poznan, Poland 12/2018 – 2/2020 Customer Service Agent Managed high inbound/outbound call and email volume promptly to deliver top-notch support experience. Ensured effective operations and continued growth of the centre; reported to Divisional Director of operations. Trained and mentored team members on customer service procedures/policies and enhanced their product-related skillset alongside coordinating entire aspects related to programs. Delivered effective solutions to customers through requirements identification and information clarification. Provided strategic guidance to colleagues for resolving complex customer queries. ● Augmented revenue streams through efficacious key customer relationship management. Page 1 | 2 ● Accomplished personal/team qualitative and quantitative targets by leveraging in-depth customer service experience. ● Awarded with promoted as a senior agent through an exhibition of strong performances as an agent. ● Played a pivotal role in team success and ensured alignment with specified SLAs. 10/2016 – 3/2017 Amazon.IN, Hyderabad, Telangana Human Resources Leveraged a wide range of platforms, including computer databases, networking, internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals to identify and refer a diverse array of talent to managers concurrently proposing hiring recommendations upon requirement. Corresponded applicants with job requirements, while reviewing employment applications/job orders. Communicated details, such as compensation, benefits, schedules, working conditions, and promotion opportunities to job applicants for familiarization with organizational norms. Elicited information on work history, training, education, and job skills, while conducting interviews. Recruited employees and performed hiring-related paperwork processing ● Delivered comprehensive guidance on human resources policies, procedures, laws, standards, or regulations to increase transparency. ● Conducted in-depth analysis of employment-related information concurrently drafting insightful reports aimed at identifying areas of enhancements. Key Projects Master Thesis: A Study on Risk Management in Banking Sector of Selected Banks in India ● Few banks in the public sector and private sector are analysed and compared by adopting the techniques of CAMELS approach to evaluate the possible risks. ● The financial statements of the selected banks for 10 years are collected and parameters like return on assets, liquidity ratio, and capital adequacy are used to estimate the soundness of selected banks. ● Based on the analysis, suggestions are provided for the managers or practitioners in the Indian banking sector. ● Statistical software SPSS is used for analysing the secondary data and techniques like regression, correlation, and graphs are used for analysis. Education Masters in Finance Management Business School-National Louis University, Nowy Sacz, Poland, 3/2017 – 5/2020 Bachelor of Technology in Computer Science Jawaharlal Nehru Technological University, Hyderabad, India, 10/2012 – 5/2016 Red Hat Certification (Ongoing) Languages Polish: Skill Level – A2 | English: Fluent | Telugu: Mother Tongue Page 2 | 2