Sahida Begum

Sahida Begum C-106, Ekta Vihar, Jaitpur, Badarpur, New Delhi - 110044 Phone:- | Email:- About Me Dedicated and detail-oriented MIS Executive with over 3 years and 9 months of experience in merchant acquiring and payment services. Skilled in KYC verification, MID/TID handling, terminal installation, and backend merchant support for top fuel clients like HPCL, IOCL, and BPCL. Proficient in Excel, Salesforce, CRM systems, and known for timely service coordination, dispute resolution, and operational support. Experience ICICI Merchant Services (On Payroll of Hinduja Global Solutions with Fiserv) Operations Executive - Fuel Merchant Support (North Zone) Sept 2023 - Present - Managing onboarding and KYC for HPCL, IOCL, and BPCL merchants. - Coordinating terminal installation, service requests, and payment issue resolutions. - Handling chargebacks, paper roll needs, QR setups, and collaborating with teams across departments. - Tools used: Salesforce, Outlook, Excel, CRM. Axis Bank Ltd. (via Quest Corp Ltd.) Operations Associate - Merchant Acquiring Business Aug 2021 - Sept 2023 - Conducted merchant KYC verifications and handled onboarding for multiple segments. - Managed MID/TID creation, installation requests, and backend operations. Sahida Begum C-106, Ekta Vihar, Jaitpur, Badarpur, New Delhi - 110044 Phone:- | Email:- - Provided MIS reports, documentation checks, and compliance support. Skills Summary MIS Executive | Excel (PivotTables, VLOOKUP, HLOOKUP, INDEX-MATCH, Conditional Formatting) | Salesforce | Outlook | CRM Tools | Merchant Onboarding | Chargeback Resolution | QR & Terminal Support | Operational Coordination | KYC Verification | MID/TID Management Education Bachelor of Commerce (B.Com), University of Delhi - 2017 Senior Secondary (12th), CBSE Board - 60% Secondary (10th), CBSE Board - 77.8% Languages Hindi | English