Sahas Rajput

Sahas Rajput Address - 252, Nana Peth, Narsimha Apt, Bhaji Mandai, Opp Swastik Coal Company, Pune 411002. Contact No: - E-mail:-- Objective I am an individual with a professional approach towards personal and organizational objective. With my unique and creative way of working, I achieve the goals with the best work practice. Professional Experience  Tata Consultancy Services (TCS) - GSO - Specialist - From 12th January 2022 Till Date Key Achievements:  Got promoted to Specialist in short span (Process expert to Specialist)  Consistent performance rating of 4 out of 5 for last three Quarterly Appraisals  2 official client meets to understand their requirement in depth and providing resolution to ease the flow (2022) Job Responsibilities:  Preparing reports and submitting it to the higher authorities  Taking responsibilities with leads call & client calls  Auditing tickets & service requests which are performed by different portfolios  Governing the daily activities carried out by working portfolios  Conducting meetings with the team, leads, business HR digitally Applications Used:  Service Now  Power BI  MS- Excel  Microsoft Teams **************************************************************************  Tech Mahindra - Kogan/Vodafone - Customer Relations Advisor - From 9th October 2020 to 6th January 2022 Key Achievements:  After 12 months started floor walking and training the new candidates  Consistent performance rating of 4.9 out of 5 star from the customers directly  An official client meet to understand their requirement and deliver desired results  Achieved 4 star out of 5 from the company in every quarter during my tenure Job Responsibilities:  Handling escalation calls and solving the queries and problems of the customers  Keeping customer engaged through the journey of problem solving via calls and emails  Reporting to the Team Leader about the daily call flow and emails with the customer on a daily basis  Keeping quality parameter and production on the top each time every time Applications Used:  Salesforce  Siebel  MS- Excel  Simple 2 Call  Microsoft Teams  NBN Portal **************************************************************************  Wipro - Sensis/Telstra - From 21st January 2019 to 8th October 2020 Key Achievements:  After 9 months started floor walking for providing KT to the new candidates  Consistent performance rating of 4 out of 5 star from the customers directly  Achieved 4 star out of 5 from the company in every quarter during my tenure Job Responsibilities:  Handling escalation calls and solving the queries and problems of the customers  Keeping customer engaged through the journey of problem solving via calls and emails  Reporting to the Team Leader about the daily call flow and emails with the customer on a monthly basis  Keeping quality parameter and production on the top each time every time Applications Used:  Marshall  Siebel  Salesforce  NBN Portal  CSC Tool  S2C Dialer  WebEx meeting **************************************************************************  Ashok Agencies - HR Executive - From 7th July 2016 to 28th November 2018 Key Achievements:  Keeping check on payroll, process adherence & schedule adherence  Handling employee grievance and keeping the employee satisfied  Staffing and conducting interview on calls and on location Job Responsibilities:  Conducting interviews  Documentation  Carrying on-boarding formalities  Carrying off-boarding formalities  Grievance handling  Conducting fun activities  Managing payroll of the employees Applications Used:  MS- Excel  MS- Word  Power BI  Zoho Pay  Zoom Meeting Personal Details Date of Birth: 8th Feb 1996 Education:  Bachelor of Computer Application(B.C.A) from Pune University in the year 2016.  Master Of Business Administration (M.B.A) From Pune University in the year 2018. Languages Proficiency:  English  Hindi  Marathi Computer Proficiency:  MS-Office  MS-DOS  Basics of Internet  Tally  MS-CIT Typing Speed: 60 wpm (with 95% accuracy) Declaration I Hereby Declared That All The Details Mentioned Should Be Considered True In All Aspects. Date – Feb 2023 Place – Pune. Sahas Rajput