Sahas Rajput

With a diverse professional background and a wealth of experience across various industries, I bring a broad range of skills and expertise to the table. Currently serving as a Specialist at Tata Consultancy Services (TCS) in the Governance Service Operations (GSO) department, I have consistently demonstrated exceptional performance and a strong work ethic.

In my role at TCS, I have actively engaged with clients, gaining a deep understanding of their requirements and providing effective resolutions to streamline operations. This has allowed me to develop strong communication and problem-solving skills, enabling me to effectively bridge the gap between client expectations and operational outcomes. Additionally, my ability to think creatively and approach challenges from different angles has proven instrumental in finding innovative solutions.

Before joining TCS, I worked as a Customer Relations Advisor at Tech Mahindra. This experience provided me with a solid foundation in customer service and relationship management. I consistently received outstanding ratings directly from customers, reflecting my commitment to delivering exceptional service. Furthermore, I had the opportunity to train and mentor new team members, contributing to their professional growth and development. During my tenure, I excelled in handling customer escalations and resolving queries, showcasing my ability to remain calm and composed in high-pressure situations.

Prior to my time at Tech Mahindra, I honed my customer service and problem-solving skills while working at Wipro. I consistently received positive feedback from customers, highlighting my commitment to providing timely solutions and maintaining high customer satisfaction. Additionally, I took on the responsibility of floor walking, sharing my knowledge and expertise with new team members, which greatly contributed to the smooth onboarding process.

As an HR Executive at Ashok Agencies, I gained valuable experience in recruitment, employee relations, and payroll management. Conducting interviews and managing documentation allowed me to develop strong organizational and interpersonal skills. Moreover, I actively addressed employee grievances, fostering a positive work environment and ensuring high levels of employee satisfaction.

In terms of education, I hold a Bachelor of Computer Application (B.C.A) degree from Pune University, followed by a Master of Business Administration (M.B.A) from the same university. These academic pursuits have equipped me with a solid foundation in business and technology, enabling me to approach challenges with a well-rounded perspective and leverage my skills effectively.

My top skills encompass customer service, technical support, customer relationship management (CRM), operations management, and proficiency in Microsoft Office. These skills have been honed throughout my professional journey and have proven instrumental in driving success in my roles.

Overall, my extensive experience and diverse skill set make me a valuable asset to any organization. With a professional approach and a focus on achieving both personal and organizational objectives, I am confident in my ability to contribute positively, drive operational excellence, and provide exceptional customer experiences.