Sahara Mae Dungog

SAHARA MAE ALLER. DUNGOG PROFILE EDUCATION Seeking an entry-level position in a dynamic and growth- oriented organization, where I can contribute my skills, knowledge, and enthusiasm to learn and grow in the industry SILANGAN NATIONAL HIGH SCHOOL- CONTACT Concentrix -Advisor Operations Support (Sales Associate) (November 2021- July 2023) Answer Inbound calls to handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues with their customer experience. PHONE NUMBER: - EMAIL ADDRESS:- WORK EXPERIENCE ADDRESS: ●​ B14 L17 PH-4B SILANGAN, SAN MATEO RIZAL We Handle 5 line of Business (Collections, Retentions, Technical Support, Sales, Care) ●​ Established trust in customer relations ●​ Overhauled lead generation techniques, ●​ increasing the number of new customers ●​ Understood customer needs ●​ Established, developed and maintained positive business and customer relationships. ●​ Customer sales effort with team members and departments ●​ Listening with customers & dealer network to answer and resolve their queries SKILLS Sales-driven, customer-focused, and detail-oriented, I bring strong communication and active listening skills to every interaction. With proven time management, multitasking, and organizational abilities, I thrive in fast-paced environments. My outgoing personality and adaptability help me connect with clients and solve problems effectively. Backed by solid computer skills, expert transcription experience, and deep product knowledge, I deliver consistent results with professionalism and precision. ●​ Constantly developing existing sales processes which will sustain growth. ●​ Good communication skills generate and excellent telephone manner Tools ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ICARE SLACK ZIMBRA ESTART C2 SAMSON GRAND CENTRAL DASH ATLAS ORDER LOOKUP TOOL VIRTUAL ASSISTANT- FREELANCER Sending emails for collaborating directly with potential clients, providing contract estimates and building trust that resulted in5-year customer loyalty on average. ●​ ●​ ●​ ●​ ●​ ●​ ●​ Tools ●​ ●​ ●​ ●​ ●​ ●​ ●​ Handle 2 line of Business ( General , Sales ) Contacting new existing customers to discuss their needs, and explain how these needs could be met by specific products and services Preparing sales contracts for orders obtained, and submit orders for processing Collaborating with colleagues to exchange information, such as selling strategies or marketing information. Sending them emails for product information. Ensured customers received quality customer, reducing the likelihood of negative customer reviews by 80% Write down the important details of the meetings. Company email Gmail Google meet Google docs Google sheet HUBSTAFF Time tracker HUBSTAFF Times CS MODERN WORKFORCE, INC - EXECUTIVE REPRESENTATIVE ●​ ●​ Email members to purchase Insurance to make sure that if they had an emergency, they don’t have to worry about how much they need to pay because they are covered on seas. Accept Inbound calls to answer inquiries of possible members to book their vacation. ●​ Help members decide what type of room they need for their trip 3-7 days or more. ●​ Provide knowledge about the Itinerary and up sell these places so that the members will look forward to booking a vacation with us. ●​ Collect fees for being a member so that they can find the cheapest prices of the cruise that suit their budget. ●​ Make sure members can use their other services like Booking a flight, resort stay and Hotel accomodation. Tools ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ OUTLOOK MICROSOFT OFFICE LIVEVOX CTI Membermaint Cruising Power Carousel Polar Online EXCEL CxOne