Sadanand

Contact-- Sadanand Shastri Possess multi faceted experience in IT Infrastructure and Telecom Domain with top companies/clients like IBM, Airtel, Mobily Telecom , MITS, Whirlpool etc. ; targeting managerial positions in operations or service delivery Summary Core Competencies A professional with over 17.5 years of rich & diverse experience in IT infrastructure and Telecom domains. Capabilities in building & maintaining healthy business relations with customer; enhancing customer satisfaction matrices by achieving delivery & service quality norms. An analytical professional with strong understanding of both technology & business with skills to recognize opportunities presented by technologies and its applications to the company and other businesses. A team player who tries to negotiate a win win for all stakeholders. - IT Infrastructure - Telecom BSS/OSS - Operations/Delivery Management - Client Relationship Management - Processes and Compliance Education & Credentials 2000 Scored First class with distinction in B.E. (E&C) from NMAMIT, Mangalore University with 72% Career Timeline BSSL, Chennai - IBM - Airtel - Professional Experience May 2004 to Sep 2018 with IBM as Service Delivery Manager Key Projects: Client: Shoppers Drug Mart/Ceridian/Whirlpool/Cardinal Health/National Grid Period: Jun’16 – Sep’18 Role: Service Delivery Manager – IT Infrastructure (US/Canada Sector) Responsibilities: Collaborating & working closely with customers for operational delivery, which includes coordination with various tower teams like Platform, Network, Middleware, & Database to ensure all deliverables are met Steering delivery via a shared pool of 250 + team members having access to account infrastructure Conducting daily metrics monitoring to ensure account is as per the SLAs & compliance Managing account compliance, including Patch Management/ID Management/Quarterly Employee Validation/Security Health Check/Onboarding-Off-boarding Processes/Tech Specs/Risk Letters, and so on Client: Mobily Infotech Period: Jun’13 – Jun’16 Role: Service Delivery Manager Responsibilities: Worked closely with all towers, namely NSS, CRM, BSS, Mediation, Analytics, Billing, DBA, & Release to ensure end-to-end issue resolution Steering delivery via a shared pool of 200 + team members having access to account infrastructure Conducting daily metrics monitoring to ensure account is as per the SLAs & compliance Managing account compliance, including Patch Management/ID Management/Quarterly Employee Validation/Security Health Check/Onboarding-Off-boarding Processes/Tech Specs/Risk Letters, and so on Client: MITS Period: Jan’10 – Jun’13 Role: Team Lead Tools: Oracle SQL, UNIX, Shell Scripting Responsibilities: Liaised with customer/operator on all domain related and technical issues/clarifications Conducted system tests along with Industry Operators as directed by TRAI to ensure system readiness Monitored Management Information System Reports delivery to customer; obtained reports periodically and on ad-hoc basis to cater to various MITS/Regulator/Operator requirements Acted as a core CRB member and reviewed all changes, as well as participated in weekly CRB meet Streamlined all system activities like operator data configuration/patch installations/troubleshooting, and application utilities Regulated & supervised various team related activities for a 5 member team, including shift scheduling, operational activity delegation, and conflict management Ensured adherence to compliance. Established control for all application related activities Client: Airtel Telemedia Services Period: Aug’09 – Jan’10 Role: MIS Team Lead Responsibilities: Coordinated with customers on all Management Information System Reports Mentored & monitored a team of 3 members Previous Projects: Billing System Upgrade, Airtel Mobility MIS, Airtel Mobility Significant Accomplishments: Conferred with the following awards: o IBM Bravo Award in 2006 for technical innovation o Best Innovative Solution Award for idea implementation in IBM in 2006 Initial Experience Jun’02 – May’04 with Airtel as MIS Team Member– Karnataka Circle Project: MIS, Airtel Mobility Jan’01 – Jun’02 with BSSL, Chennai as Software Developer Project: ERP Development Trainings / Professional Courses 5 days Oracle PL/SQL Training conducted by Oracle Technical University, IBM ITIL V3 Foundation Training and Internal Certification, conducted by IBM Course in Technical Writing from SSIL, Bangalore Course in Oracle 8i/VB 6 from SSIL, Chennai Foundational Competency Trainings in Soft Skills from IBM Mobile Number Portability Training conducted by Telcordia Kenan FX Billing System Training conducted by IBM/Comverse Project Teams Single View DB Training conducted by CSGI, Bangalore Personal Details Date of Birth: 13-Sep-1977 Languages Known: Hindi,English,Kannada City: Bengaluru