Sachin Salunke

Sachin Salunke Flat 606, 6th floor, Rajeshwari Enclave, Phursungi road, Harpale Wasti, Pune 412308 Mobile:- Email:- Objective: To work in a position with a company that can give me a good platform to use my skills and knowledge for the progress of the organization. Willing to work & play a vital role in a challenging environment. Experience: A} Company: WNS Global Services Pvt Ltd (India) Designation:Sr Associate – Quality Duration: 06rd July 2015 to 5th May 2022 Work Exposure: Working for Australian Insurance Company (Suncorp). Processing end to end Claims Managing internal and external quality reporting. Monitoring performance of 82 people Fulfilling client expectations by delivering excellent performance and meeting agreed SLA Discussing performance appraisal and preparing road map for potential candidates Coordinating with Operations, training and MIS team Conducting team huddles and meetings with the team Providing coaching and training to achieve better results Monitoring productivity and quality accuracy Grooming people for the next level Conducting one-to-one and sharing feedback Collaborating with the onshore partners to review weekly and monthly performance Preparing weekly governance deck Preparing all ISO audit related documents Coordinating with the onshore team on certain projects. Process improvement by brainstorming sessions by identifying projects C} Company: EXL Service.Com (I) Pvt. Ltd. Designation:Senior Customer Care Executive Duration: 19th June 2006 to 03rd November 2012 Work Exposure: Worked for Utility Process (UK). I have worked with allied sub processes and maintained the data for the client. Mentoring, floor support and given training to new team members. Initiating and participating in the process improvement projects. Initiating Process improvement Ideas by analyzing data and presenting them to the PE, Operations leadership and the clients for approvals. Working on Escalation accounts. Initiated an activity “Growth” in which handled a team of 8 associates for which I was awarded. Achievements: Awarded as “Star of the Month” for December 2009 AIM idea implemented in August 2010 AIM idea implemented in August 2011 “Memento” winner for May 2012 Skills and Attributes: Excellent Communication Skills, Interpersonal Skills, Leadership Skills, Team Player. Confident, Self-motivated, Dynamic, Disciplined and positive thinker. Qualifications: Completed Diploma in Computer engineering from Institute of Technology, Pune in 2001 Completed secondary education SSC from (BT Shahani High School & Jr College, Camp, Pune) in 1995 Personal Details: Date of Birth : 05th August 1978 Gender:Male Marital Status : Married Nationality : Indian Languages Known: English, Hindi, and Marathi. Hobbies:Movies, Music, Travelling, Trekking. DECLARATION I hereby declare that all the aforesaid statements are true and correct to the best of my Knowledge and belief. Sachin Salunke