Sachin Salunke

To work in a position with a company that can give me a good platform to use my skills and knowledge for the progress of the organization. Willing to work & play a vital role in a challenging environment.

·        Processing end to end Claims

·        Managing internal and external quality reporting.

·        Monitoring performance of 82 people

·        Fulfilling client expectations by delivering excellent performance and meeting agreed-on SLA

·        Discussing performance appraisal and preparing a road map for potential candidates

·        Coordinating with Operations, training, and MIS team

·        Conducting team huddles and meetings with the team

·        Providing coaching and training to achieve better results

·        Monitoring productivity and quality accuracy

·        Grooming people for the next level

·        Conducting one-to-one and sharing feedback

·        Collaborating with the onshore partners to review weekly and monthly performance

·        Preparing weekly governance deck

·        Preparing all ISO audit-related documents

·        Coordinating with the onshore team on certain projects.

Process improvement by brainstorming sessions by identifying projects