Sabin Brabb

Sabin Brabb- |-| Eugene, OR SUMMARY Accomplished customer success leader with 16 years of experience in customer-centric strategies, talent management, and cross-functional collaboration. Adept at leveraging market insights and data to optimize customer lifecycles and enhance retention. Skilled in delivering results in complex environments, with a strong focus on growth, resource allocation, and loyalty metrics. WORK EXPERIENCE High Achiever Austin, TX Senior Coach and Managing Partner (Contract)Jul 2024 - Present Providing expert consultation on organizational leadership and market positioning, enabling clients to reduce churn and accelerate revenue Mentoring executives on optimizing post sales processes and product strategies, enhancing organizational effectiveness and market competitiveness Delivering expert guidance on building high-performing teams and enhancing customer retention, including developing health score metrics, Product Maturity Model, and designing tailored KPIs and commission frameworks Dodge Data Analytics (DCN)Eugene, OR VP Customer Success and Account ManagementApr 2023 - Jan 2024 Cultivated a high-performance culture among 74 team members, emphasizing accountability and collaboration exceeding renewal and expansion targets through challenging company transition Orchestrated a comprehensive overhaul of customer engagement approaches, stabilizing client relationships and fostering long-term business sustainability Crafted innovative upsell and cross-sell approaches, aligning product offerings with customer needs to maximize revenue potential SolarWindsAustin, TX Senior Director Global SaaS Retention Jul 2019 - Feb 2023 Redesigned global SaaS renewals strategy, enhancing customer experience and fostering long-term partnerships, leading to unprecedented net retention rates Developed and implemented a high-performance sales culture through strategic role profiling, talent recruitment, and Salesforce best practices adoption Created a holistic sales performance ecosystem, aligning commission structures, KPIs, and renewal strategies to enhance customer lifecycle management Revamped customer health scoring system to improve account management strategies and enhance overall customer success Established a data-driven framework to address churn factors, enhancing cross-functional collaboration and improving customer retention strategies Orchestrated comprehensive business transformation, establishing new benchmarks for subscription performance and profitability across the organization Renaissance LearningMadison, WI Vice President Customer SuccessOct 2016 - Dec 2018 Developed and implemented customer retention strategies, resulting in a 93% gross retention rate across 10,000 US-based clients Spearheaded sales leadership for a team of 29, driving $45M+ in revenue through innovative sales models and marketing initiatives Implemented strategic account management techniques, driving 4% YOY growth for established high value clients in the first year Crafted and implemented a strategic teaming approach, enhancing cross-functional collaboration and accelerating deal closure rates Served as Interim SVP of Customer Success, spearheading the implementation of Gainsight software Orchestrated targeted account expansion initiatives, fostering long-term client relationships and maximizing customer lifetime value Vice President Customer Success and Renewal SalesOct 2016 - Dec 2017 Led the design and implementation of customer-centric strategies, driving a 4% improvement in gross retention and achieving $193M in renewals Fostered strong partnerships across sales, marketing, and product teams to align customer success initiatives with overall business objectives Led the creation of innovative customer health and product maturity frameworks, enabling proactive customer success interventions Architected and deployed a comprehensive Customer Success Lifecycle program, boosting retention rates by 7% and driving renewal rates to 94.4% in the largest quarter SymantecEugene, OR Chief of Staff & GTM Strategy Leader for the Global Renewals OrgJan 2016 - Oct 2016 Spearheaded initiatives as Chief of Staff to Global VP of Renewal Sales, improving cross-functional collaboration and establishing a succession strategy Redesigned global renewal strategy, resulting in a 7% increase in customer retention and exceeding $900M revenue goal Provided strategic leadership to global renewals organization, aligning team objectives with corporate goals and enhancing cross-functional collaboration Developed and implemented data-driven renewal strategies, resulting in a 4% increase in customer retention and $10M additional annual recurring revenue Led initiatives to boost EMEA and ASIA-PAC revenues, enhancing regional performance and refining the forecast methodology for improved financial planning Americas Post Sales Partner Success LeaderJan 2014 - Dec 2015 Designed and launched Symantec’s first comprehensive post sales partner program, leveraging industry best practices to streamline processes and improve partner collaboration Established and nurtured key partner relationships, introducing tailored programs to enhance collaboration and drive mutual business growth Renewal Sales & Channel Team ManagerJan 2007 - Dec 2013 Grew renewals and channels by $80M to more than $180M in revenue. SKILLS Cloud ResourcesCustomer Success StrategyHealth Scoring System Implementation Renewal SalesMarket IntelligenceTeam Management Churn AnalysisUpsell/Cross-sell EnablementCustomer Success Score New Product IntroductionsData AnalysisCustomer-centric Focus Customer Lifecycle OptimizationCapacity PlanningSalesforce Expansion Sales