Sabin Brabb

I help companies do what they should do—make customers happy and keep the business growing. For 16 years, I’ve been in the trenches of customer success, building teams, refining processes, and creating systems that work. I’ve learned that success isn’t about flashy metrics or empty promises. It’s about clear vision, steady execution, and honest measurement of what truly matters.

At High Achiever, where I serve as Senior Coach and Managing Partner, I consult with leaders on how to shape their organizations. I guide executives in fine‑tuning their post‑sales processes and product strategies so that every touchpoint with the customer counts. I mentor teams on building high‑performance cultures that not only meet but exceed expectations. I design tailored KPIs, commission frameworks, and even develop health score metrics to ensure that every decision is backed by data—and that data tells a real story.

I also built what I call a Product Maturity Model—a straightforward, powerful roadmap. It’s not about whether a feature is used; it’s about how well it is used. This model lays out the journey from basic customer engagement to a state of true mastery. It pinpoints that crucial “Golden Step,” where a small improvement makes a big difference in retention and revenue. This tool has proven invaluable in clarifying what great looks like, not just for the company, but for the customer too.

My career has taken me through roles at SolarWinds, Renaissance Learning, and Symantec. I’ve led teams of 50+, driven revenue growth, and tackled churn head-on. I’ve reimagined customer engagement strategies during company transitions and built frameworks that turned scattered efforts into a cohesive, predictable process. I’ve been the one to bring order to chaos, using market insights and data to turn real-world problems into actionable strategies.

Simply put, I work with leaders who want to transform the way they serve their customers. I help them get to the heart of their customer’s journey, measure what really matters, and make decisions that drive growth. I believe in clear, no-nonsense strategies that cut through the clutter. My approach is direct, measured, and rooted in decades of experience in the field.

If you’re ready to take your customer success operations to the next level, I’m here to help you do just that.