CV
Contact Information
Sabbir Ahmed
I have passion in IT industry. I am quick learner, problem solver and a
dependable person. I love to learn new methods and technologies that-makes life easier and safer then before. I am a Timeliness, Dependable and
Honest Person. My expectation is joining in a experienced team and being
Address :
F:7c, H:926 Monipur , Mirpur -2 expert by working together and knowledge sharing.
Email:
Dhaka-1216
Phone:
-
Experience:
Website:
www.sabbir.one
Grameenphone LTD
Skills
Support
Tech Support
Customer Support
CRM
GPHOUSE
Basundhara ,
Baridhara Dhaka-1229
www.grameenphone.com
(2 years 6 month)
- Create service request ticket for consumer issue.
- Execution service using CRM if required.
- Handel inbound call / mail from different source and
provide requirements.
- Taking request to solve critical problems and send
them to relevant units.
My Tonic | Telenor
Health
GPHOUSE
Professional Certification
(1 year)
- Collect and upload data to server for different
concern units.
- Identify all Performance Parameters of customer
service and prepare required Reports
- Analyze data and collaborate with the other teams to
implement, evaluate and improve performance.
- Measure performance of : Response times, Quality
score, NPS, Churn/Retention and many more.
Customer Manager
Analytic
SQL
Excel
Tech
Linux System Admin
Apache
Nginx
JS, Python – Beginner
Reporting Analyst
Basundhara ,
Baridhara Dhaka-1229
RED HAT Certified System
Administrator.
ID -)
www.mytonic.com
Project
Education:
www.ibachelor.xyz
Green University
Of Bangladesh.
This is a financial service
website, where some hard
calculation can be done
easily.
Shailokupa Govt.
Degree College .
Mentor
(Assigned from Grameenphone Ltd.)
(6 months)
- Support customer manager to help the consumers.
- Making the service material ex: knowledge base, note.
- Evaluation of customer manager for batter knowledge
about product and service.
Computer Science and Engineering.
Completed: 2018
Science.
Completed: 2010
