Ryan Wilson

Sales // Client Experience // Account Management Seasoned in sales, client experience and people management. Team oriented individual with demonstrated ability to thrive within ever changing, fast paced environments. Superb problem solving capabilities accompanied by strong communication skills. Ability to work independently and see projects to the end. Passion for sales, customer experience and satisfaction while always looking for opportunities to drive revenue. WHAT I BRING TO THE TABLE • • • • • • • Selling and servicing complex SaaS at the enterprise level and C-level. Passionate about growing and developing new and existing relationships. Engaging customer service. Fifteen years of people management and successful business ownership. Committed to the vision and goals of the company. Fluent in Slack, Jira, Confluence, Linkedin Sales Navigator, Salesforce. Passion for Skiing, Mountain Biking, Coffee and Technology. WORK EXPERIENCE Business Development/ Sales /Marketing • • • • • • Conceptualized and developed brand from beginning stages. Refined product marketing strategy, including vertical approach and segmentation Implemented business development processes for new sales leads. Participated in defining key product features for development. Created marketing assets, pitch decks and presentations for potential investors. Participated in angel funding and VC investment rounds - demos and presentations. Director Client Experience • • • • • BlackHyve: Bozeman, MT 9/18 – 2/20 Wisetail LMS: Bozeman, MT 10/14 – 11/16 Managed and expanded deeply rooted “Hi Touch” CX team servicing 95 clients. Articulated, designed and maintained a “Customer First” service model. Implemented training systems for CX team that fostered a successful team culture. Implemented career paths for department that resulted in increased employee retention. Awarded three key promotions during tenure. Business Development/Sales • • • • • Engineered successful sales demos catered towards the need of qualified prospects. Business development and sales for LMS targeting U.S. restaurant and franchise industry. Implemented successful methods for attaining leads through cold calling and email. Nurtured and closed sales leads from start to finish of sales lifecycle. Experience implementing and maintaining Salesforce to complete the sales cycle. Founder, Owner, GM • • • • • • • • Rockford Coffee: Bozeman, MT 7/04 – Present Conceptualized and created multi-location retail brand. Implemented successful wholesale coffee roasting facet of business. Designed and implemented employee training systems focused on customer service Managed team responsible for hiring and training. Created and marketed a successful local brand. Awarded business of the year by Bozeman Chamber of Commerce Maintained and serviced all wholesale accounts. Successfully grown sales revenue every year since inception. Network Manager • • • • • • Wisetail LMS: Bozeman, MT 9/13 – 10/14 Hadley Green Creates: Seattle, WA 6/02 – 7/04 Handled and addressed the computing needs for 30 end-users 24/7. Supported and maintained a mixed environment of Apple and Windows clients. Updated and implemented a robust infrastructure to support growth. Managed and maintained all corporate servers and firewall. Built and configured an Exchange server. Configured and maintained corporate servers. EDUCATION/ TRAINING • • • Masters Business Administration Technology Management University of Phoenix 2006 B.A. Social Science Washington State University, 1998 Microsoft Certified Professional