Ryan Pornillosa

CONFIGURATION SPECIALIST RYAN PORNILLOSA GET IN CONTACT Mobile: - - Lot 4 Blk 5 Estacio Subdivision, Martirez Del 96, Pateros Metro Manila PERSONAL PROFILE WORK EXPERIENCE A professional Configuration Specialist with over 8 years of extensive knowledge and experience in providing excellent client support in various branches of the US Healthcare System. CONFIGURATION SPECIALIST Infinit-O | May 2020 - Present Oversee site configuration, quality assurance, and establishing foundation of client relationships. Maintain accurate and complete documentation including functional requirements, parameters, configuration and enrollment requirements and timelines. CORE SKILLS Motivated, well-disciplined individual Critical thinker Detail-oriented and laser focused Tech-savvy and fast learner Team player Customer Service Training and Quality Assurance Basic Photo & Video Editing Email & Calendar Management Patient Billing Insurance Verification Credentialing TRAININGS & CERTIFICATIONS Leadership 101 June 2019 LJMB - Infinit-O Process Coach Certification December 2016 Omega Healthcare CLINICAL PROCESS TRAINER Infinit-O | November 2018 - April 2020 Coordinate all client trainings on their 30-60-90 day Implementation period. Have impeccable follow-up with client calls, emails and trainings. TEAM LEADER - OPERATIONS Omega Healthcare | November 2017 – November 2018 Improve customer experience by understanding and focusing on what’s important, measure how we are doing and drive towards the necessary actions. Train and coach operations agents to achieve set goals. PROCESS TRAINER Omega Healthcare | January 2016 – November 2017 Attend client call to understand the process and prepare the training manual. Conduct training and assessment for the associates to equip them for the new process. QUALITY CONTROL ANYALYST Omega Healthcare | November 2014 – January 2016 Monitor outbound calls and email transactions of the associates to ensure compliance to the client’s SOP. Provide coaching and counseling to both challenged and performing associates on how to improve or maintain their quality performance. EDUCATION HISTORY Train the Trainer December 2016 Omega Healthcare PHILIPPINE STATE COLLEGE OF AERONAUTICS Associate in Aircraft Maintenance and Technology,- TARLAC NATIONAL HIGH SCHOOL High School Graduate,-