RYAN PAUL B. AÑONUEVO
BLK.76 LOT.5 C. SANCHEZ ST. KATARUNGAN VILLAGE,
MUNTINLUPA CITY. PHILIPPINES
CONTACT NO. (-
E-MAIL:-Work Experience
Banner Research Outsourcing Services
Designation: Homebase Freelance Lead Generation Specialist
2016 – March 2020
Job Descriptions:
•
•
•
Lead Generation (LinkedIn Sales Navigator account & Winmo)
Data Entry
Lead List building (Google Sheet & MS Excel)
Premier Industry Solution
Level 40, 140 Williams Street, Melbourne VIC 3000
Contact no: +61 -
Designation: Homebase IT Specialist & Lead generation
January 7, 2019 – May 30, 2019
Job Descriptions:
Technical Support / Lead Generation
• Lead Generation (LinkedIn Sales Navigator account)
• Lead List building (Google Sheet & MS Excel)
• Email & List Development (Email Hunter, Lusha, Snovio, Saleslift, Mailmerg, &
Outlook)
• Web-research
• Admin support (System Administrator & Backup)
• Remote support (Logmein & TeamViewer)
TeleTech (Telstra Account)
Level 7 to 10, Five E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City
Pasay City, Philippines 1300
Contact no: -
Designation: Technical Support Representative | SME (Subject Matter Expert)
October 10, 2012 – December 2018
Job Descriptions: Telstra Platinum Support
Technical Support Tier 1 -)
• Phone handling
• Internet Support (ADSL, Wireless & Cable)
• E-mail Support
• Sales
Technical Support Tier 2 -)
• Phone handling (Inbound & Outbound Calls)
•
•
•
Activations, Sales & Billing (Siebel, SPLUNK, NICE)
Technical Support (Network & Internet, CPU Hardware & Software, & Email)
Telstra Platinum Support
• Computer, Mobile & Tablet
o Computer Hardware & Software troubleshooting
(Diagnose & Fix the issue)
o Wi-Fi Setup & Configuration (Router, WiFi
extender/Adapter & Security)
o Setup & Configure (MS Office, Windows 7/8/10, Mac
OS, iOS, Android, printers & scanners, webcam)
o Device or Application Tutorial
o Security (Anti-Virus, Privacy, Data Encryption, Data
Backup, Cloud Storage)
o Remote Support (Logmein)
• Email
o Setup & Configuration (Outlook, Thunderbird, Macmail,
and etc.)
o Backup & Migration ( Import/Export Email, Archives, &
Contacts)
•
•
Social Media (Facebook. Twitter, Instagram & Youtube)
o Social Media Tutorial & Privacy
o Backup & Migration ( Import/Export Email, Archives, &
Contacts)
Web Support (Web navigation, Submiting online forms, Sorting &
crating images, & Printing service.)
1Document Corporation
IMC Bldg. LRA Compound East Avenue,
Diliman, Quezon City. Philippines 1100.
Contact no: -
Designation: I.T. Technical Support
Project Title: Land Titling Computerization Project
March 24, 2009 – 2013
Job Descriptions:
IT – Technical Support
• Back Office Support
• IT Helpdesk Support
• Repair/Maintain Equipments (Computers, Scanners & Printers)
• Maintain NAS servers and backup servers
• Maintain local networks
• Hardware & Software Inventory
Deployment
• Setup workstations on sites.
• Create local network with a Domain Controller
• Create/Install SQL Databaseconfiguration
• Install Hardware/Software and application.
• Assist End-Users on their technical issues.
Site Support
• Assist end-users on sites for their technical issues via Voice Over Internet
Protocol (VOIP) and through remote assistance using Dame Ware
• Deploy on sites for technical assistance
Encela Internet Café
1138 T. Mapua St. Sta. Cruz, Manila Philippines
Contact no: -
Designation: Computer Technician Consultant
2005 - 2014
Job Descriptions:
•
•
•
Repair/Maintan Computers
Repair/Maintain Network System
Upgrade & Setup Computer Systems
Jollibee Food Corporation
Festival Mall, Alabang Muntinlupa City,
Metro Manila. Philippines
Phone: - / -
Designation: Service Crew
December 2002 – May 2003
Skills
❖
❖
❖
❖
❖
❖
❖
❖
❖
❖
❖
MS Office (Word, Excel, & Power Point)
Google Apps (Sheets, Docs & Drive)
LinkedIn (Sales Navigator)
Knowledge in Windows 7/8/10, Mac OS
Troubleshooting & Upgrades Computers
Troubleshooting Servers ( IBM System X 3200 & System X 3650 )
Troubleshooting NAS ( Netgear Ready NAS 3200 )
Networking
Removing Viruses
Data Retrievals
Data Backup
Educational Background
2004 – 2010
FEATI UNIVERSITY
Sta. Cruz, Manila
Bachelor of Science in Business Management
Major in Marketing
2000 - 2003
STI College Alabang,
Muntinlupa City
Associate in Information Technology (2yrs)
Date Graduated: April 1996
Personal Profile
Date of Birth
Place of Birth
Place of Residency
Age
Civil Status
Sex
Citizenship
: October 29, 1981
: Manila, Philippines
: Muntinlupa City
: 38
: Single
: Male
: Filipino
Character References
Upon Request
I hereby certify that all information written above is true and correct to the best
of my knowledge and beliefs.
