RYAN PATRICK QUIMOSING
Customer Service Expert Muntinlupa 1771--
I have more than 12 years of customer service experience under my belt. I have extensive experience in handling phone calls and live chats. I handled several different kinds of accounts during my tenure. I was able to master all specifics, programs, promotions, and offers of every account that I handled to ensure maximum efficiency, and to be able to provide excellent service to my customers. I am also consistent in hitting the monthly key performance metrics provided by our company. My best scores are in Customer Satisfaction and Service Quality.
WORK EXPERIENCE
Senior Customer Service Specialist
SYNCHRONY FINANCIAL GLOBAL SERVICES INC - Manila
November 2008 to December 2019
Senior Customer Service Specialist Voice (5 years) Elite Chat Representative Non-Voice (6 years) SYNCHRONY FINANCIAL GLOBAL SERVICES INC.
(Formerly GE Capital Retail Services)
6F Filinvest 3 Building, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City.
Customer Service Representative
eTelecare Global Solutions - Muntinlupa October 2007 to October 2008
Customer Service Representative for Intuit and Microsoft. Etelecare, Ground Floor, Plaza A Building, Northgate Cyberzone, Alabang, Muntinlupa City.
Document Specialist
Baker & McKenzie Global Services - Manila January 2007 to May 2007
B&M Global Services, 14th Floor, Net One Center, 26th Street Corner 3rd Avenue, Crescent Park West, Bonifacio Global City, Taguig Metro Manila.
Shift Supervisor and Data Encoder
One Global Contact Center - Pasig March 2006 to October 2006
17th Floor, Orient Square Building, Emerald Avenue, Ortigas Center, Pasig City.
Account Officer (In-house to Bank Conversions)
Crown Asia Properties - Pasig July 2005 to January 2006
Receivables Management Group. Crown Asia Properties Inc. 27th Floor, Jollibee Plaza, Ortigas Center, Pasig City.
Docket Clerk, Liaison to the Landbank of the Philippines, and Assistant to the Clerk
Court of Muntinlupa
January 2004 to March 2004
Data Encoder and Systems Analyst
R & L Moldez Corporation
August 2002 to November 2003
Manuel L. Quezon Street, Cupang, Muntinlupa City.
Data Encoder and Security Systems Operator
Kodak, Makati City
March 2002 to May 2002
EDUCATION
Bachelor of Science in Business Administration Major in Computer Data Management and Processing
Lyceum of the Philippines - Manila 2000 to 2005
Senior High School
San Roque Catholic School - Muntinlupa 1996 to 2000
Elementary/ Primary school
Saint Rita College - Parañaque 1990 to 1996
SKILLS
Good English Communication Skills (Written and Oral)
Proficient Multitasking skills
Keen attention to detail
Quality Oriented
Proficient in using Microsoft Office
Good editing and creative skills
Team Player (Enjoys working with others)
Versatile in work
Customer Focused
Good Working Attitude
Self Motivated and Driven
Fast Learner
