I have more than 12 years of customer service experience under my belt. I have extensive experience in handling phone calls and live chats. I have handled several different kinds of accounts during my tenure. I was able to master all specifics, programs, promotions, and offers of every account that I handled to ensure maximum efficiency and to be able to provide excellent service to my customers. I am detail-oriented. I am meticulous in identifying small details of a problem to develop an appropriate solution. I am also consistent in hitting the monthly key performance metrics provided by our company. My best scores are in Customer Satisfaction and Service Quality.