Ryan Pape

Ryan Pape Client Engagement Execu ve • VP of Account Management E-Commerce | Digital Strategy & Marke ng | SaaS Developments | Process Op miza on Empowering strategic account growth via innova ve solu ons that maximize value and engagement Scaled $15M in ENT Accounts | ROI Growth | Surpassed 200% revenue benchmarks | 50+ Direct Reports Strategic leader with a 15+ year footprint on driving client-centric growth, opera onal excellence, and innova ve solu ons for large corpora ons and Fortune 500 clients. Visionary thinker who exempli es forward-thinking and strategic planning, adept at learning client behaviors to deliver measurable outcomes that enhance their experience, reduce costs, and create sustainable value. Boundary Breaker, known for pushing limits and exploring uncharted territories in expansion ac vi es, nurturing 75% growth with a mul -million global impact. ▶ Revered for igni ng successful client outcomes by solving complex problems and advoca ng an unwavering promise to deliver excep onal service, mutual growth, and win-win outcomes, adding $18M+ to the bo om line. ▶ Championed end-to-end account development, process innova on, and solu ons delivery, fostering client reten on and expansion, outpacing benchmarks that scaled to $15M in revenue. ▶ Transformed underperforming sales teams with improved func onality and prac ces, crea ng a culture focused on accountability, follow-through, and advoca ng for client resolu ons with integrity and precision. AREAS OF EXPERTISE C-Suite/Execu ve Collabora on | Customer Experience Strategy | Measuring Client Sa sfac on | Data-Driven Marke ng Strategies | Revenue Growth | Maximizing Sales | P&L Ownership | Resource Alloca on | Developing TopTier Talent | Forecas ng & Pro tability | Cost Reduc on | Decision-Making | Change Management | Outsourcing | Solu ons Delivery | Pipeline Growth | Nego a on | KPIs | O -Shore Management | Scrum/Agile Methodologies Op mal Tech Stack: UX/UI, Machine Learning, Cloud Compu ng, Adobe Marke ng Cloud, SalesForce, SAP Commerce Cloud, KIBO, IBM WebSphere, Oracle Commerce Cloud, SharePoint, Tableau, Azure, AWS, Rackspace, Magento CLIENT ENGAGEMENT LEADERSHIP IN ACTION SMITH COMMERCE | Atlanta, GA (Remote) VP of Client Success, Account Execu ve | October 2019 – Present Recruited to transform the company that was naviga ng uncharted waters by spearheading new sales ini a ves with a exible approach to drive high scalability and posi ve client outcomes, yielding $18M in addi onal revenue. Met OTE goals by year-end, while advising Account Execu ves on re ning delivery strategies for exis ng accounts. Strategic Account Growth: Managed 7 high-valued ENT accounts, achieving 75%+ growth across each, surpassing an $8-10M quota with a peak achievement of $15M in total revenue. Client Reten on & Engagement: Designed and implemented tailored client reten on strategies, leveraging feedback and behavior analysis to address pain points, ul mately increasing reten on rates and life me value. Onboarding Excellence: Created and launched a comprehensive client onboarding program, streamlining integra on and op mal engagement for new clients and accelera ng team alignment with client expecta ons. Cross-Func onal Collabora on: Partnered with Marke ng to promote new solu ons and collaborated with Sales to cra compelling messaging for prospec ve clients. ● ● ● ● ALTUDO | Atlanta, GA (Remote) Senior Vice President, Client Engagement | January 2017 – December 2018 ti ti ti ti tt ti ti ti ti ti ti ti ti ti fi ti ti ti ti ti ti ti ti ti ti ti ti ti ti fi ff ti ti fi ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti fi ti ti ti ti ti ti ti ti ti ti ti ft ti ti ti ti ti ti ti fl ff Recruited to lead client engagement, new business development, and account scalability with seamless onshore and o shore delivery. Championed transforma ve growth and opera onal excellence, driving company revenue from $2.5M to $12M over 2 years. Directed a top- er client engagement team across North America suppor ng 20+ ENT and Mid-Market B2B clients, including FIS, Invista, Georgia Paci c, Hexagon, Sagicor, and Maples Group. ● Evolved Consul ng Integra on: Managed delivery-based systems integra on projects, achieving a 6% increase in project margins by implemen ng standardized es ma on and approval processes and reducing variability. Enterprise Cross-Selling Exper se: Created scalable solu ons for enterprise accounts, distribu ng proven processes and insights across teams, driving consistent sales growth and opera onal e ciency. Re ned Account Management: Leveraged heat mapping to iden fy growth opportuni es, increasing incremental revenue, product counts, and upsell success across exis ng client bases. Account Tiering Framework: Established a ered account framework (1-5) based on client size, growth poten al, and engagement level, op mizing support and resource alloca on to boost sa sfac on and loyalty. Enhanced Client Experience Strategies: Built engagement resources from the ground up, including designing onboarding and engagement frameworks that secured client wins through unique posi oning, cra ing original materials, facilita ng key SOW discussions, and serving as escala on point for client issues and rapid resolu on. Boosted Revenue with First Sales Process: Developed and implemented a comprehensive sales process using Zoho, resul ng in 50% revenue growth from $2.4M to $5.1M US and $7.4M globally within the rst year. Increased Customer ROI: Delivered a high-impact, low-cost marke ng strategy for a major client, improving website conversions and sales opportuni es through clear digital objec ves and targeted execu on. Team Leadership: Headed a 20 on-site/o shore team to drive new sales and exis ng account growth ini a ves. ● ● ● ● ● ● ● LIQUIDHUB | Atlanta, GA Director of Client Engagement | May 2016 – January 2017 Directed client crea ve delivery and sa sfac on across all Atlanta, GA Studio capabili es, seamlessly integra ng into go-to-market strategies to drive innova on and client success aligned with the studio’s future goals and acquisi ons. ● Escala on Management: Directed the development of a project tracking system that reduced external escala ons by 50%, improved team cohesion, and stabilized project comple on mes. Opera onal Handover: Facilitated the integra on of crea vity and engineering post-acquisi on of (Think Interac ve), handing over processes that enhance service levels and secure a seamless transi on. ● ACCENTURE SONG | Atlanta, GA (Remote) Client Partner | May 2013 – April 2016 Returned in 2013 to lead a dynamic team of 40 in-house and 10 o shore sta , manage large-scale digital strategy, branding, marke ng, and e-commerce ini a ves to expand new business development, client delivery, and rela onship management strategies, following the success of managing a $50M T-Mobile integra on project and a BellSouth 20+ o shore team project, 2000 – 2009. ● Revolu onized Client Strategy: Designed and implemented a strategy aligning customer interac ons with measurable KPIs, enabling a major client to overcome delivery challenges. Conducted Digital Strategy Workshops to de ne vision, mission, compe tor analysis, and organiza onal design. Owned a $50M T-Mobile Account: Managed a $50M partnership during a cri cal post-merger IT integra on with Suncom, a $250M program with a Tier IV Framework, ensuring seamless acquisi on alignment. Spearheaded Na onal Kiosk Redesign: Directed the redesign and na onwide implementa on of kiosks for all core AT&T stores, driving brand consistency and enhancing customer engagement. ● ● SLALOM | Atlanta, GA Director of Client Engagement | November 2009 – May 2013 Appointed to lead strategic partnerships with key accounts, including Home Depot and AutoTrader.com, driving the development and execu on of Slalom's core business o erings and innova ve go-to-market strategies. ● E-Commerce Growth Leadership: Spearheaded end-to-end sales and account expansion for Home Depot and AutoTrader, contribu ng to transi oning from lead genera on to full-scale growth strategies. Op mized Project Management System: Reengineered project management work ows, categorizing tasks by priority and aligning them with op mal resources, resul ng in enhanced client e ciency, increased consul ng revenue, and a surge in high-quality leads for Slalom. ● EDUCATION ti ti ti ti ti ti ti ti ft fi ti ti ti ti ti ti ti ti ffi ti ti ti ti ti fl ti ffi ti ti ti ti ff ti ti ti ti ti ti ti ti ti ff ti ti ti ti ti ti ti ff ti ti ti ti ti ti ti ff ti ti ti ti ti ti ti ti ti ti ti ti ti ti fi ti ti ti ti ti ti ti ti ti ti fi ff Bachelor of Science, Industrial and Systems Engineering | Georgia Ins tute of Technology