Ryan Marc Forte

 RYAN MARC R. FORTE 1st St. Corner Doña Felisa OLV Pang-pang Sorsogon City 4700-Skype ID: live:ryanmarcforte- OBJECTIVE: To be able to learn and utilize my skills in my field of expertise in accordance to the companies needs and expectations. EDUCATIONAL ATTAINMENT: Tertiary: Aemillianum College Institute : Bachelor of Science in Computer Science : Piot, Sorsogon City : 2009 – 2013 Secondary: Sta. Magdalena National High School : Sta. Magdalena, Sorsogon : 2002 – 2006 Primary: Don Bosco Elementary School : Baguio City : 1994 – 2000 JOB EXPERIENCES: American Debt Relief Attorneys Home-based Appointment Setter/ Receptionist March 2020 – September 2020 Calls given list of clients to check if they are available to talk with an attorney in a specific schedule. Calls potential clients that filled out the forms online, same time prequalify them to check if they meet certain qualification. In charge of the main call line of the company, when someone calls I transfer them to the correct Department. Do data gathering, skip trace, do summation, do budget forms and basically things done by a secretary. US Global Tech Home-based Technical Support November 2018 - November 2019 Performed inbound and outbound calls in assisting, fixing, upselling anti-virus software to US based customers. Performed remote access to customer’s computers if needed to install software. Occasionally, creates and responds to customer’s email. Reached daily sales quota of 3-4. Sutherland Inc. Customer Service Specialist Embarcadero Legazpi City January 2018 – June 2018 Answering inbound calls in assisting customers with hotel reservations, fulling specific hotel requests including but not limited to finding the cheapest hotel deals, room specifications and hotel facilities. Also offers upselling in terms of upgrading accommodations. Telus International Philippines Technical Support (Assure) 5th Flr. Market Market, BGC Taguig January 2016 – August 2017 Answering inbound calls and emails for issues regarding customer’s Television, Internet and VOIP issues. Issuing tickets in dispatching field technicians. Upselling additional TV channels and faster internet speed . Customer Service Specialist Tech Support (Windows 10 / ATT Uverse) Convergys Libis June 15, 2015 – November 20, 2015 Performed inbound and outbound calls in providing customer service support for US based customers. Performed remote access tasks to customer’s computers to upgrade their computers to Windows 10. Customer Service Specialist Financial Account AEGIS/ Teleperformance December 2, 2013 – April 8, 2015 Answering inbound calls for inquiries about the customer’s student loans such as deferring their monthly payments. Lead Generation Agent Quantum world research inc. Strata 2000 Bldg.15th Flr, unit 15A F.Ortigas Jr. Rd, Ortigas, Pasig. June 2013 – September 2013 Performed outbound calls to Business in the US offering ERPs and CRMs. Setting appointment for our field sales team to pitch about software the company is selling. On-the-Job Training Local Government Unit of Sta. Magdalena, Sorsogon May 2012 – July 2012 PERSONAL INFORMATION: Birthday: February 27, 1988 Birth place: Quezon City Gender: Male Status: Single Skills: Driving, Good Communication (oral and written), Advance Computer Literate (MS office, Photoshop, hardware service etc.) CHARACTER REFFERENCES: Arlyn Tan Human Resource US Global Tech- Ashbel Choey Adayo Team Leader Telus International Philippines- Pretzel B. Gergon Account Manager (Navient) AEGIS/ Teleperformance- This is to certify that the above information is true and correct to the best of my knowledge and belief. ____Ryan Marc Forte____ Applicant