Ryan Kristoper David

Ryan Kristoper David Sta Rita, Pampanga, Philippines-- Professional Summary • 15 years of total professional experience in Customer Service, Technical Support, Education, Retail, and Sales and Marketing. • Ardent Shift Supervisor and Experienced Customer Service Support adept at communicating with clients to ensure that all outsourced processes meet quality and efficiency standards. • 5 years total of sales and marketing experience as well both in the retail and high-ticket programs and coaching services. • • Specialize in applying problem-solving and troubleshooting skills to meet customers’ needs. Wide leadership and team management experience. • Vast technical knowledge and experience in handling data extraction software, Webhosting platforms, Linux, and Windows administration. Work Experiences Customer Service Head (Freelance) – Paraiso Creations (paraisocreations.com) January 2022- present I am managing this Shopify store's customer service and backend (inventory, exchange, refunds, etc.) Customer Support Specialist @ Blastable Inc. June 2020 – June 2022 (work-from-home) I'm part of the Customer and Technical Support team where we process and service various clients' customer emails. Using the company's automated system, we process more than a thousand emails per day using the created templates to efficiently provide top-notch customer service. At the same time, I'm doing a lot of suggestions for the betterment of the system as well as the daily shift flow. High Ticket Sales Closer@ Financial Education Jeremy (project-based) June 2019 – October 2021 (Work-from-home) I've been part of the Sales and Marketing team wherein I help this known Influencer and Stock Market Expert (Jeremy Lefebvre) to scale up his business revenue from 4 figures to 6 figures monthly. I started as a Social Media Sales Chat Expert and then was able to prove me and transitioned as a HighTicket Sales Closer. In this role, I talk to potential clients over the phone/zoom call and get to know more about their life in general, their current financial struggles and their goals. With that said, I help them understand how the program and service can help their investing strategy to go to the next level. From 5k to 10k per month, I was able to bring 6-figure sales and profit to the company with constant learning and honing my sales skills. Software Support Engineer Direct Sourcing Solutions – Clark Freeport Zone, Pampanga April 2018 – June 2020 (office based, transitioned to work-from-home setup during the pandemic) the client is a data extracting company were in their software is mostly used by recruitments and big companies on checking for ideal candidates and matching them on vacancies. As a Support Engineer, I handle raised tickets and categorize them based on their priorities. I troubleshoot and fix the issue according to the companies' SLA. I also escalate issues depending on their severity. The servers are Linux based and the databases are MySQL. The day-to-day task is checking the stability of the servers, making sure their licenses are not expired and gathering data usage for monthly billing of the clients. Senior Technical Support Engineer Duke Software Development Center – Clark Freeport Zone, Pampanga December 2016 – February 2018 The company provides Kitchen Management and POS Systems where I assist their clients when raising issues via phone, email, and chat platform. Part of my daily task is assisting onsite Engineers with the scheduled installation of systems for new clients. There are also instances where we install the hardware on the site. I also gather reports of the system used before the end of the day. Customer Service and Technical Support Consultant (Work-from-home) McClain Concepts – Rancho Santa Margarita, CA 92688 February 2016 – August 2016 It’s an online service provider and as their Customer and Technical Support Consultant, I assist their clients when they have questions related to the system through email and chat. I do also work on the support tickets when customers are raising issues with the usage of the system. During the weekly meeting, I raise any common system issues and suggest some improvements for customer satisfaction. Support Supervisor (Senior Tier 2 | Escalation) GFL Systems Clark - Clark Freeport Zone, Pampanga December 2011 – November 2015 As a supervisor for a web hosting account, I am handling a team consisting of around 12 Tier 1 and Tier 2 technical support agents. Usual day-to-day operation is making sure that the team is reaching the daily and monthly quota of work interactions. I do also assist and takes escalations when raised issues need urgent solution. I do also provide one on one coaching when some of the agents need improvement in their work performance. Customer Service Representative Teletech – SM Pampanga November 2010 – May 2011 In this role, I assist customers who are US postpaid and prepaid plan holders with any issues on their account such as their account bill, usage, and issues on their device. I also check their accounts and do some upselling depending on what might be a good fit for them. IT Salesman PC One – Doha, Qatar August 2007 – August 2010 Here, I’ve done selling most of the time and assisted walk-in customers with their purchases. When they have questions about the items, I am always open to help and provide details for them to decide. I also do recommendations based on what they need. As a salesman, a lot of times I do upsell and cross selling, which depends on what the customer is looking for. As a plus, I do set up their purchased laptop or Mac so when they got home, they will just use the system right away. Computer Instructor Dominican School – Sta Rita, Pampanga School year -2007 – 2007 I’ve worked as a substitute computer teacher for 1 school year as the teacher at that time is on medical leave. Here I teach computer subjects once a week at the primary level and twice a week in High School. Career Highlights • had product training last September 2018 in the APAC headquarters of our client in Hong Kong. I stayed for a week to attend more about the things we will support, as well as get to know our counterparts and establish a strong work relationship with them. • Provided additional training in handling web hosting support for our tier 1 agents who are under a different BPO service company (Manila-based). For a month, we assisted and help them to enhance their skills in providing support for the client's customers. We shared them as well as additional tips and ways to get things done efficiently. Educational Background Diploma in Computer Programming Don Honorio Ventura College of Arts and Trades Bacolor, Pampanga, Philippines June 2005 2nd place Best in Thesis