Ryan Kristoper David

• 6 plus years of work experience in BPO industry and in providing customer service/technical support

• 4 years of experience in web-hosting support, CPanel, email configuration and domain management 

• 3 years of leadership experience handling a team of support agents

• Knowledge in using Zendesk, Cayzu, OS Tickets, AutoTask ticketing platform

• Knowledge in MySQL and using Linux OS such as Ubuntu, CentOS and Xen

• Wxperience in providing remote support using Remote Desktop, Teamviewer, VNC and Logmein tools

• Knowledge in installing and using VMware and Virtualbox application

• Experience in using Tawk, Snapengage, Sparks, Provide Support and Easylive Chat Support Platform

• Strong skills in phone, email and multi chat handling