Ryan Keneth Tavera

Ryan Keneth Tavera Motivated E-Commerce and Customer Support with 7 years of progressive experience. Energetic self-starter and team builder. Navigate high-stress situations and achieve goals on time and under budget. EXPERIENCE Taytay, Rizal, Philippines 1920 --m 05/2021 - 10/2023 CONTACT • • • • • • • • • • • • • • • • • • • • Solution selling Active listening ERP systems User guide development Ad-hoc reporting Project timeline management Operations management Strong leadership skills Customer Service Data analytics Researching CRM System adept Inventory management Proofreading Social media advertising Google Ads Salesforce CRM HubSpot Digital marketing Calm under pressure REFERENCES • Catherine Palad | Supervisor- • Krista Kamille Soriano | Operations Manager- • Maryam Abastas | Software Engineer- 09/2019 - 02/2021 SKILLS Subject Matter Expert TDCX Philippines - Ortigas, Pasig, Phillippines • Assist the FB Ads Managers in processing marketing requests • Setup marketing campaigns for new clients and create custom campaigns depending on client's request. • Coordinate with Onboarding Specialists to complete marketing setups • Update our system tools to reflect clients' information and marketing locations • Pull lists of Marketing Areas depending on clients' primary area • Create new Facebook pages for clients and provide admin access • Create custom ads, video ads and update remarketing audiences • Communicate with clients through email and other chat platform(e.g. Slack, Trello and MS Teams) • Supporting upcoming training during their Nesting & Novice phase providing excellent product knowledge on the advertising campaign. • Handling admin tasks such as Case Validation and Survey drill down to agents. • Monitor Team Performance on a weekly and monthly basis. Providing insights on how to improve KPI scores on the supporting team using PowerPoint and Excel(Pivot Table). Technical Support Representative TaskUs Philippines - Ortigas, Pasig, Phillippines • Order Fulfillment both with direct inventory and third-party suppliers • Email, Phone and Chat Customer Support • Finding the best suppliers • Product Listing including (Title/Bullet points/Description) • Store Management by Identifying issues, analyzing information, and providing solutions to problems. • Product upload on Shopify via third-party supplier • Basic SEO management • Social Media Management ( Facebook, Twitter, Instagram, LinkedIn) • Facebook and Instagram Advertising • Track order details and invoice via Excel and generating reports via Pivot table Customer Service Representative Bayview Technologies Inc. - Ayala Ave, Makati, Phillippines 03/2018 - 04/2019 03/2016 - 05/2017 • Oversaw facility accounting, keeping operations compliant and profitable. • Created and managed budgets to control expenses within agreed targets • Increased membership from previous years by offering added incentives. • Strengthened brand identity and community engagement through marketing campaigns. • Recruited, trained and managed 40 employees. • Resolved guest complaints about equipment, classes or policies with focus on maintaining customer loyalty. Customer Service Representative Startek Philippines Inc - Ayala Ave, Makati, Phillippines • Troubleshoot problems and diagnose system faults. • Actively listened to customers to fully understand requests and address concerns. • Prepared arange of written communications, documents and reports. • Updated databases while complying with GDPR regulations. • Achieved service time and quality targets. • Maximized customer engagement and satisfaction by delivering excellent customer service. • Collaborated with team members to achieve target results. • Planned and executed new strategies to increase sales. EDUCATION 2013 2-yr Computer Technician Datacom Institute of Computer Technology - Rosario, CAV