Ryan Keneth Tavera

Motivated E-Commerce and Customer Support with 7 years of progressive experience. Energetic self-starter and team builder. Navigate high-stress situations and achieve goals on time and under budget.

No matter the length of the project, my goal is to make your business run smoother. I always have my eyes open for ways to increase productivity and profit.

Let’s chat about what I can do for your business.

• Order Fulfillment both with direct inventory and third-party suppliers
• Email, Phone and Chat Customer Support
• Finding the best suppliers
• Product Listing including (Title/Bullet points/Description)
• Store Management by Identifying issues, analyzing information, and providing solutions to problems.
• Product upload on Shopify via third-party supplier
• General SEO management
• Social Media Management ( Facebook, Twitter, Instagram,
• Assist the FB Ads Managers in processing marketing requests
• Setup marketing campaigns for new clients and create custom campaigns depending on client's request.
• Coordinate with Onboarding Specialists to complete marketing setups
• Update our system tools to reflect clients' information and marketing locations
• Pull lists of Marketing Areas depending on clients' primary area
• Create new Facebook pages for clients and provide admin access
• Create custom ads, video ads and update remarketing audiences
• Communicate with clients through email and other chat platform(e.g. Slack, Trello and MS Teams)
• Monitor Team Performance on a weekly and monthly basis. Providing insights on how to improve KPI scores on the supporting team using PowerPoint and Excel(Pivot Table).

Why me?

• Attention to Detail
• Multi-task talent
• Quick Learner
• Great Communication
• Professional Voice
• Quick Learner
• Team Player

#Always essential to complete your responsibilities how you want

All the best,

Ryan Tavera