Rockstar Virtual Assistant and Customer Service Expert
Ryan Joseph C. Sazon
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RCSAZON
Career Summary
ADDRESS
B4 L14B Ruby Street
Fortuneville 1, Baliti
City of San Fernando,
Pampanga
ABOUT ME
Experienced Customer Service
Representative with 9 years of
experience and recognized by the
as
CSAT
Ambassador
with
recognitions and awards. Recipient
of Find A Way values award and
received multiple commendations.
Became Virtual Assistant for 5
years and earned experience in
SMM and e-Commerce industry.
Loves to travel and explore new
things.
As a Virtual Assistant, I have honed my organizational skills, adaptability, and
time management abilities, which are essential qualities in providing exceptional
support to clients. My role involved managing email correspondence, scheduling
and coordinating appointments, drafting and editing documents, and
conducting research. I consistently demonstrated my commitment to efficiency
and client satisfaction, leading to significant achievements, such as a 30%
reduction in email backlog and a 25% increase in social media engagement.
In my role as a Customer Support Specialist, I gained invaluable experience in
handling customer inquiries and resolving issues across various communication
channels, including voice, chat, and email. My responsibilities included providing
empathetic, solution-oriented responses, maintaining high-quality service
standards, and collaborating with team members to ensure a consistent
customer experience. I take pride in consistently achieving a customer
satisfaction rating of 95% or higher and reducing average handling time by 15%
for voice support.
What sets me apart is my ability to seamlessly transition between diverse tasks
and communication channels. I understand the importance of clear, concise,
and professional communication, whether in written emails, live chat
interactions, or over the phone. My experience has equipped me with a deep
understanding of customer needs and the skills to address inquiries effectively,
resulting in a high first-call resolution rate for voice support and efficient
handling of chat and email inquiries.
EDUCATION
SKILLS
Customer Service
Virtual Assistant
E-Commerce
Social Media Marketing
Leadership
Apr 2009
Jun 2005
St. Nicolas College of Business and Technology
Associate Degree in Hotel and Restaurant Management
Mar 2005
Jun 2001
Harvardian College
Secondary Education
Mar 2001
Jun 1995
St Lucy School of the Archdiocese of
Pampanga
Primary Education
Primary Education
WORK EXPERIENCE AND ACHIEVEMENTS
Oct 2023
Nov 2018
Creative Mindz Studios and BPO Solutions
Virtual Assistant and E-Commerce Support
Administrative Tasks
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Social Media Tips
Supercharge your social media
engagement with this pro tip: Use
open-ended questions to ignite lively
discussions.
Encourage
your
audience to share their unique
perspectives, transforming your
content into a dynamic conversation
hub.
Want to stand out on social media?
Craft visually stunning posts with eyecatching graphics and vibrant images.
Visual appeal can make a world of
difference in capturing your audience's
attention.
Managed email correspondence, filtering and organizing
messages.
Scheduled and coordinated meetings, appointments, and
conference calls using tools like Google Calendar.
Drafted, proofread, and edited documents, reports, and
presentations.
Created and maintained spreadsheets for data tracking and
analysis.
Customer Support
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Responded to customer inquiries and provided timely and
accurate information.
Handled customer complaints and resolved issues to ensure
high customer satisfaction.
Managed customer databases and updated records as
needed.
Social Media Management
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Assisted in creating and executing social media content
calendars.
Scheduled and posted content on various social media
platforms.
Engaged with followers, responded to comments, and
monitored analytics.
Research and Data Analysis
E-Commerce Tips
Implement a user-friendly mobile
experience. With more shoppers using
smartphones,
ensure
your
ecommerce site is responsive and easy
to navigate on mobile devices. A
seamless mobile experience can
significantly increase your sales.
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E-commerce Support
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Optimize your product descriptions.
Use clear, concise, and persuasive
language to highlight the benefits and
features of your products. The better
you communicate value, the more
likely you'll convert browsers into
buyers.
Conducted market research and competitor analysis to
support business development.
Compiled and analyzed data to generate reports and
insights for decision-making.
Managed online stores, including product listings, order
processing, and customer service.
Assisted in inventory management and product sourcing.
Achievements
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Successfully reduced email backlog by 30% through efficient
email management strategies.
Improved social media engagement by 25% over three
months, leading to increased brand visibility.
Assisted in the launch of a new product line, contributing to
a 10% increase in e-commerce sales within the first quarter.
Nov2018
Oct 2009
Creative Mindz Studios and BPO Solutions
Senior Customer Service Representative
Voice Support
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Customer Service Tips
Personalize your customer service
interactions. Treat each customer as
an individual, remembering their
preferences and past interactions. This
personal touch can build strong
relationships and foster long-term
loyalty.
Listen actively to your customers.
When they share feedback or
concerns, take the time to truly
understand their needs. Engaging in
active listening shows that you care,
and it's the first step in providing
exceptional customer service.
Chat Support
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Lead by example. Demonstrate the
values and work ethic you expect from
your team. Being a role model inspires
trust and motivates others to follow
your lead, fostering a positive and
productive work environment.
Empower your team. Delegate
responsibilities, provide the necessary
resources, and trust your team to take
ownership of their work. Empowered
employees are more motivated,
creative, and capable of achieving
outstanding results.
Engaged with customers via live chat to address real-time
inquiries and support requests.
Utilized pre-defined and personalized responses to provide
quick and accurate assistance.
Multi-tasked effectively to handle multiple chat sessions
simultaneously while maintaining quality responses.
Collaborated with team members to share insights and best
practices for chat support.
Email Support
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Leadership Tips
Answered incoming calls from customers seeking assistance
with product inquiries, technical issues, and account
management.
Listened actively to understand customer concerns and
provided empathetic, solution-oriented responses.
Resolved issues over the phone, ensuring a high first-call
resolution rate.
Escalated complex issues to specialized teams and followed
up to ensure resolution.
Maintained detailed call logs and customer records for
reference and reporting purposes.
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Managed the email queue by responding to customer
inquiries and support requests.
Crafted detailed and informative email responses to
address a wide range of customer issues.
Maintained strict adherence to response time and quality
standards.
Organized and categorized customer emails for efficient
issue tracking and resolution.
Achievements:
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Achieved a customer satisfaction rating of 95% or higher
consistently across all communication channels.
Reduced average handling time for voice support by 15%
through streamlined troubleshooting techniques.
Developed and implemented canned responses for
common chat inquiries, resulting in a 20% increase in chat
support efficiency.
Assisted in the creation of a knowledge base to help
customers find answers to common questions and issues.
