Ryan Joseph Sazon

I am a freelance Rockstar Virtual Assistant and Customer Service Expert from the Philippines. I am currently looking for potential businesses to work with and I would like to connect to discuss opportunities on how I can be a beneficial part of your team.

I am an experienced virtual assistant and customer service for 13 years, and I have handled different lines of business. I worked in a diversified BPO company and during those periods, I acquired a particular set of skills such as but not limited to:

• General Virtual Assistant
• Data entry and lead generation
• Property management / Real Estate Virtual Assistant
• Social Media Marketing
• Social Media Advertisement
• Brand Development
• Customer Service (Phone, Email & Chat)
• Website Development and SEO
• Click Funnel Marketing
• e-Commerce development and management
• Insurance Claims processing and management
• Insurance Lead Underwriter

With my job dedication and expertise, I have been recognized by my client as a Rockstar VA and Customer Service Expert. I received multiple value awards and recognition. 

I recently found my passion for social media because it’s a useful tool for connecting people, and I am an inherently social person. I enjoy communicating and developing positive relationships with consumers of different backgrounds, and also thrive when executing social media campaigns – regardless of the target demographics. I am trained to understand the Internet and how social media algorithms work. 

During my training, I was given the responsibility of increasing follower numbers for Instagram, Facebook, Twitter, Pinterest, YouTube management, and LinkedIn marketing. Increasing the engagement rate for any platform is a vital metric, and I was able to execute and deliver the marketing strategies that I have learned to reach these goals.

As a Virtual Assistant, I have honed my organizational skills, adaptability, and time management abilities, which are essential qualities in providing exceptional support to clients. My role involved managing email correspondence, scheduling and coordinating appointments, drafting and editing documents, and conducting research. I consistently demonstrated my commitment to efficiency and client satisfaction, leading to significant achievements, such as a 30% reduction in email backlog and a 25% increase in social media engagement.

In my role as a Customer Support Specialist, I gained invaluable experience in handling customer inquiries and resolving issues across various communication channels, including voice, chat, and email. My responsibilities included providing empathetic, solution-oriented responses, maintaining high-quality service standards, and collaborating with team members to ensure a consistent customer experience. I take pride in consistently achieving a customer satisfaction rating of 95% or higher and reducing average handling time by 15% for voice support.

What sets me apart is my ability to seamlessly transition between diverse tasks and communication channels. I understand the importance of clear, concise, and professional communication, whether in written emails, live chat interactions, or over the phone. My experience has equipped me with a deep understanding of customer needs and the skills to address inquiries effectively, resulting in a high first-call resolution rate for voice support and efficient handling of chat and email inquiries.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with the needs of your team. Should I be short-listed, Please feel free to contact me to schedule an interview. I appreciate your time and consideration.