Ryan

RYAN MAGNO SALES AND BUSINESS DEVELOPMENT SPECIALIST CONTACT --https://www.linkedin.com/in/ryanmagno-/ PROFILE Experienced Sales and Business Development Specialist offering a proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipelines and increase client base SKILLS WORK EXPERIENCE Consultative Sales Technique Immigration Consultant Telemarketing Expertise Exceptional Customer Service Complaint resolution Analytical Thinking Team Player Documentation Expertise December 2022 - January 2024 Albatross Immigration Consultant Contact potential clients through calls and set appointments for assessments. Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Used consultative sales techniques to understand customer needs and recommend relevant products and services. Sales Development Manager February 2022 - October 2022 PaymentsChamp LLC Present our company to potential clients through cold calls and emails. Assessed customer needs and developed customized solutions to drive sales. Trained and mentored sales personnel to apply best practices and techniques. Developed and maintained relationships with key clients to increase sales and customer retention. Project Coach - Team Manager May 2021 - December 2021 AFNI Philippines EDUCATION Bachelor of Science in Hotel and Restuatant Management Lyceum of the Philippines University 2005 - 2007 Drove the performance of staff by creating incentives and a positive work atmosphere and administering recognition and rewards programs. Delivered regular team meetings for aligned work towards common goals. Gained extensive knowledge in data entry analysis and reporting. Evaluated employee performance on weekly basis and coached and trained 20 team members, increasing the quality of work and employee motivation. Insurance Team Leader July 2020 - October 2021 AXA Philippines High School Diploma Caloocan High School 2001 - 2005 Recommended type and amount of coverage based on analysis of customer's circumstances using persuasive sales techniques. Customized existing insurance programs to suit individual client needs by analyzing specific requirements. Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling. Generated quotes and proposals for clients to match individual needs. LANGUAGES WORK EXPERIENCE Tagalog Associate Manager English CERTIFICATIONS Project Management Fundamentals AXA Licensed Financial Expert (Life and Non - Life) Coach Foundation I, II & III Team Manager 1, 2 and 3 December 2015 - May 2021 Sutherland Global Services Kept records accurate, detailed, and fully compliant with reporting requirements to meet client and company requirements. Set and enforced performance and service standards to keep a consistent, highquality environment devoted to customer satisfaction. Mentored and supported operations department employees to create a strong workplace culture. Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies. Collection Specialist July 2015 - December 2015 iQor Philippines Inc Worked in call center environment handling manual and automativally dialed outbound calls. Acvied peroformance goal on consistent basis. Used scripted conversation prompts to convey current account information and obtain payments. Delivered exceptional customer service on collection calls ad a maintained calm and professional deamenor. Claims and Benefits Specialist August 2014 - April 2015 Hinduja Global Services Followed up on potentially fraudulent claims initiated by claims representative. Provided advice to customers regarding claims righht and insurance processed to prevent disputes. Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals. Identified insurance coverage limitations with thorough examinations of claims documented and related records. Customer Service Specialist April 2013 - March 2014 Teletech Philippines Achieved high satisfaction rating through proactive one-call resolutions oof customer issues. Resolved concerns with products or services to help with retention and drive sales. Provided primary customer support to internal and external customers. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Senior Consultant July 2011 - March 2013 Sutherland Global Services Analyzed problematic areas to provide recommendations and solutions. Determined areas for improvement and implemented processes to alleviate problems. Mentored team members to enhance professional development and accountability in the workplace. Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences. WORK EXPERIENCE Tier II Travel Specialist March 2009 - July 2011 AEGIS People Support Inc Resolved problems, improved operations, and provided exceptional service. Worked effectively in fast-paced environments. Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Sales Travel Consultant November 2007 - February 2009 SYKES Phils. Asked open-ended questions to better ascertain client needs and determine the best international travel offerings. Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel. Advised customers on necessary travel documents and visa requirements to successfully reach the planned destination. Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction.