RYAN V. CAHILIG
Blk. 31 Lot 1, PH2, Marycris Complex,
PASCAM 2, Gen. Trias, Cavite
Mobile Phone #:-
Email add:-
OBJECTIVE: To give my fullest ability with regard to challenges and skills advancement.
PERSONAL DATA
Date of Birth: January 9, 1981
Place of Birth: Taytay, Rizal
Gender: Male
Civil Status: Single
Citizenship: Filipino
EDUCATION
Tertiary: PMI Colleges
PMI Building, 419 Burke St., Metro Manila-
Secondary: Trece Martires City National High School
Trece Martires, Cavite-
Elementary: Julian Felipe Elementary School
San Antonio, Cavite City-
DEGREE ATTAINED
Associate In Marine Transportation
Date Graduated: March 25, 2000
ACTIVITIES JOINED
President
Capitol Hills Exec. Subd. Youth Organization
February 2000 – February 2002
Coordinator
Quintana Youth Club
May 2001 – May 2003
Student Body Organization Board Member
TMCNHS-
TRAININGS/SEMINARS ATTENDED
Basic Safety Course
Mariner’s Polytechnic Training Center
Palanan Road, Makati City
June 28- July 1, 2000 and April 2-7, 2001
Ship Training Cruise
M/V Admiral Thomas Cloma
April 23-25, 1999
Community Organizing Seminar
OWWA, Calamba, Laguna
October 2003
WORK EXPERIENCES
Senior Process Executive
Cognizant Technology Solutions Inc.
11th Flr. Hanston Square Bldg.,
One San Miguel Ave., Ortigas Center
Pasig City
January 19, 2015- April 1, 2015
Job Description:
Assisting customers on their inquiry regarding shares on holdings in stock market. Transfers and termination of shares are also catered. (Training Status)
Assisted Admin Staff with every extended help I could offer.
Customer Service Representative
EXL Services Philippines Inc.
Harbor Dr. 11th Fl One E-Com Center,
SM Mall of Asia Complex, Pasay City
December 11, 2013- June 25, 2014
Job Description:
Assisted customers on their travels, flights and itineraries according to their respective designations, assignments mandated by their companies through their official travel websites provided by our services.
Helped the customers to navigate the site, teaching the know-how on what page to go to according to their needs and unlocking their accounts if necessary.
Part-time Store Assistant/Workforce Consultant
Pandesal Ni Juan
Guevarra St., Dasmariñas, Cavite
August 21, 2013-December 5, 2013
Job Description:
Monitoring daily sales and expenses, as well as the productivity of employees. Engaged in looking for potential clients/bulk buyers of products being sold.
Serves as the point of contact of the owner for needed commodities as well as employees’ concerns and transgressions.
Sales Account Representative
Sykes Asia Inc.,
46th Fl., One San Miguel Ave., Bldg.,
San Miguel Ave., cor. Shaw Blvd.,
Mandaluyong City
March 4, 2013-June 14, 2013
Job Description:
Booked customers at their preferred hotels, if not available, would offer another one based on customers’ preferences and would tailor-fit the overall needs and wants of the guests.
Hotel Reservations and Travel Specialist
West Contact Services
24th Fl., Exportbank Plaza Bldg.,
Pasong Tamo cor. Gil Puyat Ave., Makati City
October 25, 2010- November 27, 2012
Job Description:
Booked customers/guests at their preferred hotels with convenience and accuracy
Offered alternative options/locations if the preferred hotel was not available.
Provided information for inquiries as well as directions to guests who needed it.
Assisted guests in cancellations, transfers, room upgrades, complaints and preference changes.
Customer Service Associate
Teletech Phils., Inc.
SM CITY Bacoor, Gen. Aguinaldo Highway cor. Tirona Highway,
Barangay Habay, Bacoor, Cavite
June 28, 2010- August 18, 2010
Job Description:
Responded to emails sent by customers regarding their concerns and issues.
Escalated and transferred emails to appropriate department according to the gravity and technicality of customers’ issues and concerns
Called back customers for additional information and identity verification.
Customer Service Representative
KGB Phils. Inc. (Formerly INFONXX Phils. Inc.)
BTS Facility, SRE Commercial,
Sta. Rosa-Tagaytay Rd., Bo. Don Jose,
Sta. Rosa, Laguna
August 1, 2006- April 21, 2008
Job Description:
Provided directory assistance to customers through system listing search and patching them through the number requested.
Gave movie times and listing, as well as theater plays schedule, if available.
Transferred calls that needed internet-based information services such as ATM locations, international directories, traffic reports, 911 emergencies and phone network service enhancement.
Issued credits for customers who had reasonable concerns.
Sales / Customer Service Representative
Advanced Contact Solutions
Citibank Center, 8741 Paseo de Roxas, Makati City
October 24, 2005- March 14, 2006
Job Description:
Answered calls received and asked for the item number or the product that they wanted to order.
Transferred calls if customers would like to speak with the program/show host or the supervisor for other concerns.
Documented customer complaints and suggestions related to HSN and its employees.
Offered upsells when appropriate.
Family Welfare Officer
DOLE (Region IV-A) Cavite Office
August-October 2003
Job Description:
Determined the number of OFWs per municipality all over Cavite.
Coordinated with LGUs to facilitate meetings with Brgy. Officials together with their respective OFW family returnees’ recipients.
Organized OFW families and returnees to qualify for different programs and projects set by DOLE and OWWA.
Discussed the project of DOLE and OWWA set for the OFW organizations.
Gathered requests and suggestions from organization and relayed their concerns to the appropriate department in DOLE and OWWA.
Participated in weekly meeting at DOLE Region IV-A Main office in Calamba, Laguna and submitted weekly accomplishment reports.
Submitted monthly reintegrated report of accomplishments.
Served as the linkage between OFW organization and NGOs.
References will be furnished upon request.
I hereby certify that the above information is true and correct.
___________________________
RYAN VALEÑA C AHILIG
