Ryan Botha

Contact www.linkedin.com/in/ryanbotha (LinkedIn) enkulu.com (Portfolio) Top Skills User Experience User Interface Design Web Design Ryan Botha Service and User Experience Design Specialist Johannesburg Area, South Africa Summary I am an advocate of Human-centred design thinking in a digitalfocused world. Empathy and some savvy know-how is needed to create truly human-centred solutions. My expertise lies in working on design solutions fo mobile and web. My current challenge lies on moving Nedbank's live chat and Chatbot client journeys to a "Gold standard". I have garnered a wealth of experience ranging from graphic and web, user interface and user experience design. Solving design challenges is fun, whether in design workshops with stakeholders or with my team. I thrive on working collaboratively and as a mentor for colleagues new in the craft of UX in the hopes of adding value in the real world. Experience Kinga Global Service and UX Design Specialist August 2018 - Present Johannesburg Area, South Africa Assisting the bank create a human connection with their clients by leading the service design for Nedbank's live chat, lifestyle assistant and chatbot features on their MoneyApp and online banking. I help the team refine the customer journeys ensuring that the product we produce is based on a Client-Centric Design process. The mobile account acquisition team has successfully launched the ability for existing and potential clients to open a new account on the Nedbank mobile MoneyApp. My role in that team involved crafting and refining the customer journey from downloading the app to when the new card is delivered. Page 1 of 7 Absa 3 years 1 month UX/Product Design Lead September 2017 - August 2018 (1 year) Johannesburg Area, South Africa As part of Absa Group Limited Design Office, I function as a Product Design Lead, specifically within the Absa Banking App squad. As the UX lead, our team was able to successfully launch Absa’s redesigned official banking app after three significant design pivots due to the changes within the organisation. Running design workshops with the requirements team which consists of the product owner, business, and systems analyst, the customer experience designer, the user interface designers and a representative from the development team. The design workshops help us to run through user stories and start making design decisions regarding the interaction flows within the banking app. • Creating UX documents which contain both the app screens and the user flows for both positive and negative journeys when interacting with the app. • This includes creating low fidelity prototypes using Invision, Adobe Experience Designer or any other software that would allow us to get the design in front of a user for testing. • Facilitating usability testing sessions with both internal banking employees as well as individuals that met our specific personas, recruited via an agency. The results from these user tests were fed into the design and development backlogs in order improve the usability of the app. • Some the user tests included, one-on-one user interviews, video capture of the user interacting with the app on a device and quick guerilla-style user testing in the hallways of our office building in order to get quick feedback regarding a specific design challenge. User Experience Designer August 2015 - September 2017 (2 years 2 months) Johannesburg Area, South Africa Leading the user experience design for the Absa mobile app. Page 2 of 7 Working in an Agile environment following a design-led process which included design workshops to develop the UX wireframes that is used by the user interface designers and developers to create the app. Providing UX/creative guidance to various app squads tasked at adding new features to the banking app. Enkulu Designs Freelance Web Designer September 2011 - July 2015 (3 years 11 months) KZN Design and Hosting Services, WordPress Management Systems Scoresby Interactive UX Designer (Contractor) January 2015 - June 2015 (6 months) Remote Assisted in designing user interface prototypes (using the Axure prototyping tool) for US-based clients mainly for POS (Point of Sale) systems used by large restaurants and fast food outlets (e.g. Nandos, Wendy’s). Captured user interview recordings and documented concepts that are sent through to the client. BT Solutions Team Leader August 2014 - March 2015 (8 months) Ruimsig, Gauteng, South Arica Advising students enrolled in the distance diploma courses through Smart City Vocational College based in Brisbane, Australia. Team Leader for student advisors. • Provide telephonic support for online students with regards to their course material and assist with technical advice where necessary. • I managed the team daily call volume (number of calls made per day) statistics and training. • Correspondence with campus managers, providing status updates related to the online students that my team were responsible for. Page 3 of 7 • Help motivate my team members to submit their course assessments in order to remain compliant with Australian Educational requirements for student advisors. VentureWeb Digital Project Manager September 2012 - August 2014 (2 years) Johannesburg Area, South Africa VentureWeb is an outsourced agency to Accenture. I was responsible for various accounts within Accenture’s internal marketing teams, falling within the regions of UK, Spain, Italy and Canada. My projects often required me to collaborate and correspond with Accenture senior managers and marketing leads. Creating layouts and designs for the projects. and providing innovative solutions for the existing SharePoint publishing platform in making the published site responsive for mobile; an option that had not before been considered. I proceeded to lead the projects when the client requested a mobile responsive site. Spearheaded numerous mobile site projects for Accenture’s internal publishing sites. This was a first for the internal publishing sites. I enabled the Sharepoint sites with “retro-fitted” code and CSS to make the SharePoint system responsive to mobile. We then presented this solution as a service to all of our other Accenture clients. Assisting our publishing team, within VentureWeb, with technical support focused on HTML, CSS and some JavaScript. • Managed internal marketing/design projects for certain geographic regions within Accenture. • Maintenance of Accenture internal SharePoint publishing sites. • Mock-ups for new projects • Managing site permissions. • Creation and sending Accenture internal HTML emails using the Accenture mailer tool. Page 4 of 7 • Client relationship management. Calls/ emails or online chats with clients (Accenture managers or project leads) on a regular basis to provide updates on ongoing projects or maintenance. • Creation of certain graphics and designs for various client projects. Freelance Web Design Freelance Designer October 2011 - September 2012 (1 year) Kloof, KZN, South Africa Worked on private websites and design projects for individuals and private companies. Worked on small interface design projects for Family Search on a three-month contract (site has since undergone a revamp). • Online presence and in-store branding for Chicken XPress - fast food franchise. • Website and new branding for a nonprofit organisation (ISADO) • User interface for the Swiss Wunderbaum brand. • Logo and website redesign for Suregrowth. • Website and logo design proposal for VSA (Volleyball South Africa). • Website and logo design for Brian Abbott Photography. Clyral User Interface Designer April 2010 - September 2011 (1 year 6 months) Hillcrest, KZN Worked with two development teams creating web applications within an Agile environment. Redesign and style overhaul of their Swiss client, Aixum’s Backend administration application and public website for their new iPhone App, Samy4Me. Worked as the UI designer (including HTML, CSS/SASS, and Javascript frontend), for the Debonairs website for the first South African Pizza franchise to allow online ordering and delivery. Data World Web Designer July 2009 - April 2010 (10 months) • Managed web and graphic design projects. Page 5 of 7 • Maintained client websites, handled all in-house and client graphic design requests for logos, business cards, banners, etc. including all miscellaneous in-house design requests. • Prepared and delivered training sessions for clients. A particularly challenging project was a new intranet system for a municipality in Richards Bay. I work closely with managers to resolve urgent issues and concerns regarding the project. Enkulu Designs Freelance Web and Graphic Designer July 2007 - June 2009 (2 years) Design and develop websites, portfolios, e-commerce solutions. • Managed private web and graphic design projects. • Worked on a pro-bono project for a nonprofit, Africa Cares for Life in building their new website (2008). • Numerous private projects (including logo design, website, posters, emailers). Data World Web Designer September 2006 - April 2007 (8 months) In-house design of logos, brand collateral, print banners and presentations for Data World and subsidiaries. Implementation of a “briefing process” between the client and the design team including the encouragement of adopting new updated technology for more a more efficient development process. The Printhouse DTP Manager December 2005 - August 2006 (9 months) Amanzimtoti, Durban, South Africa Managed the design, production and sales of all print media including wide format printing and vinyl cutting. Responsible for the marketing and advertising. Ran a successful advertising campaign at a local surfing event and sold spots on the scaffolding ads to businesses in the area. Freelance Graphic and Web Design Designer Page 6 of 7 April 2005 - November 2005 (8 months) Durban Area, South Africa Website design and development, Logos, pamphlet designs and website maintenancedesign for private clients Maxima Software Web and Graphic Designer January 2002 - June 2004 (2 years 6 months) Hillcrest, KZN, South Africa Designed splash screens and product websites for the software packages including the branding material for the company. I assisted in providing IT services including networking and PC hardware and software support. Education Human Factors International User Experience Design · (2016 - 2016) University of South Africa/Universiteit van Suid-Afrika Bachelor of Arts (BA), Visual Arts/Multimedia · (2017 - 2023) Human Factors International User Experience Design · (2016 - 2016) Vega School of Brand Leadership Certificate, Creativity and Innovation · (2007 - 2007) IT Intellect Certificate, Computer Science · (2001 - 2001) Page 7 of 7