Ryan A. Garganera
Mobile: -
E-mail Address:-Address: 74 C. Kalusugan St. Corner Kalikasan St. Karangalan Vill. Dela Paz Pasig City
Objectives
Dedicated and results-driven professional seeking a challenging position in customer service, e-commerce, and
technical support. Adept at providing exceptional customer experiences, navigating e-commerce platforms, and
troubleshooting technical issues. I am eager to contribute strong communication skills, problem-solving abilities,
and a customer-centric mindset to enhance overall operational efficiency and customer satisfaction.
Work Experience
Trend Transport (USA)
February 2024 – June 2024
Department: Account Executive / Tracking and Dispatch
Role: Customer Service / B2B Client Support / Tracking and Dispatch
Job Description: Act as the primary point of contact for our clients, handling their inquiries, concerns, and
requests with professionalism and efficiency. Deliver exceptional customer service by addressing issues promptly
and effectively. Strive to exceed client expectations by providing accurate information, resolving problems, and
offering proactive assistance. Coordinate the tracking and dispatch of services to ensure timely delivery and
optimal efficiency. Monitor service schedules, track shipments, and communicate updates to clients.
Address: (PH) Armal Plaza Level 4, C. Raymundo Ave, Pasig, 1607 Metro Manila
Address: (USA) 255 Airport Cir, Corona, CA 92878, USA
Harte Hanks
Department: Motorola USA
September 2021 – June 2023
Role: Customer Service / E-Commerce / Technical Support
Job Description: Provide accurate information and assistance regarding products, orders and services. Process
orders, returns and exchanges. Assist customers with online navigation, account management and ordering
process. Collaborate with the product dev team to address recurring issues. Diagnose and troubleshoot customer
technical issues related to products or services.
Address: L4, 412 Market! Market! Mall Corner C5 Fort, 1634 26th St, Taguig, Metro Manila
TDCX (Teledirect)
Department: Netflix
October 2018 – December 2020
Role: Customer Service / Technical Support
Job Description: Handle's customer subscription and payment query as well as troubleshooting any device that
supports our service.
Address: Robinsons Cyberscape Gamma, Ruby Rd, Ortigas Center, Pasig city 1605 Metro Manila
Etisalat (UAE)
February 2015 – April 2018
Department: Small, Medium Business and Enterprice
Role: Business Support Specialist / Technical Support
Job Description: Support enterprise and small-medium business establishments for any query about Etisalat
service and provide technical support as well as knowledge for all Etisalat products and services.
Address: Shk. Ammar Ben Hamid St. Al Jurf, Ajman, UAE
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Sutherland Global Services
November 2014 – February 2015
Department: Lenovo North USA and Canada
Role: Tier 2 Technical Support SME and Warranty Specialist
Job Description: To provide Tier 2 Technical Support and warranty claims for Lenovo Laptops and Built Desktops.
Address: Barangay Socorro, Cubao, Quezon City.
Accenture
May 2011 - October 2014
Department: Virgin Mobile UK
Role: Customer Service / Technical Support
Job Description: Handles all Billing, Product info, Subscription and Level 1 mobile troubleshooting, as well as
firsthand escalation for any type of complaint.
Address: Global One Bldg., Eastwood City Cyber Park, Libis, Bagumbayan, Quezon City
Skills and Abilities
Strong organizational skills, Presentation skills and attention to detail, Ability to manage pressure and conflicting
demands and priorities tasks and workload, Oral and written communication skills, Tact, discretion and respect for
confidentiality, Reliability and honesty, Project management skills, Excellent in Telecommunication and IT Skills
Education and Professional Qualifications
Highest Academic Qualification: Diploma
Educational Background
Our Lady of Fatima University
Course:
Address:
Bachelor of Science in Nursing
Antipolo City Philippines
Francisco P. Felix National Highschool
Course:
Address:
Highschool
Cainta Rizal
Jose Magsaysay Elementary School
Course:
Elementary
Address:
Makati City
Trainings and Seminars
2010 – Asian College of Science and Technology
100 Hours of BPO Training and English Proficiency (Inbound/Outbound)
Quezon City Philippines
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