Ruth Ware

Ruth D. Ware Address: 1770 Mindanao Extension Sampaloc, Manila Cell #:- E-mail Address:-Date of Birth: Sept. 26, 1994 I. Objectives ● ● ● II. To be able to have another great experience in new work. To help in the growth and success development of the company. To learn more in this new environment. Professional Experience ● EngageMedia.org- Admin/Logistics Assistant August 19, 2020- September 18, 2020 One month contract as part time job ➢ ➢ ➢ ➢ Collate all the receipts and make sure that all of them are readable. Scan and convert all the receipts to a PDF file. Upload the receipts to its corresponding tasks. Finish the task on or before the due date. ● Acquire/Shore Solutions Inc.- AT&T Small Business Retention and Sales Representative January 20, 2020 - Present ➢ Retaining customers from cancelling their accounts. ➢ Making sure to sell one or more of AT&T service. ➢ Making sure to hit the goal every month. ● Concentrix- AT&T Mobility Service CSR February 13, 2019- December 21, 2019 SM Megamall ➢ Resolving customers' concerns about billing issues and running basic troubleshooting. ➢ Offering to upgrade or add a new line on the account. ● Latona’s - Back Office April 9, 2018 - January 27,2019 Transfer/Renewal Assistant- Securing all domains assigned are renewed or transferred to the right registrar. And to make sure all the details like name server and expiration date are correct. Quality Control/ Encoder FBA - Gathering data of a company or reseller from Amazon (reviews, email, company or store owner) Quality Control/ Encoder Aziza - Gathering data of the company, website or software that can be sold. All the information will be sent to the brokers in the United States. Quality Control/Encoder SAAS - Double checking quality process of a company (if it is big or cannot be sold), these companies are using software as a service or product. ● Sitel- Customer Service Representative September 15, 2015- May 28,2017 Newspaper Publication Hearst Media Group, Billing Department Eton Cyberpod, Ortigas, Pasig City ➢ Answering incoming calls regarding the billing issue of the customer, providing the right resolution to resolve the issue. And filling a report for missing paper. Escalating concerns that are needed to escalate. ➢ Supporting the team by taking supervisory calls. And helping the new agents to provide right resolutions with the right process. June 5, 2017- November 22, 2017 Customer Service Representative- Billing for cable, phone and internet service Wynsum Corporate Building Ortigas, Pasig City ➢ Answering and providing necessary solutions with best customer experience. ➢ Review the account for proper credit on the account. ● Teleperformance January 26- July 15, 2015 Customer Service Representative- Globe account (Corner Gil Puyat St. Ayala Ave.) ➢ Knowing customers’ needs and providing the right solution to resolve the concerns regarding their postpaid accounts. III. Educational Background Vocational: Punlaan School 173 M. Paterno St., San Juan City, Metro Manila Dual Training Program in Food and Beverage Services- Tertiary: Informatics International College Manila 2010 BDO Bld. C.M Recto Manila Computer Programming - First Semester Only 2011 IV. ● ● ● ● ● ● Skills Baking Basic accounting Cooking Computer Literacy (Microsoft Word, Excel and Google docs and Sheets) Graphic Design Quotes Design V. Seminars ● Power Up Your Success Conference on Career Growth and Business Development U.N Taft, Manila 2017 * Economic Briefing * Business Opportunities in Technology * Biblical Economics VI. Awards ● Best Top Performing Agent for 1st and 2nd Quarter (Teleperformance) ● 3rd Quarter (Sitel) Best Employee ● VII. Sold 48,000 domain name (Latona’s) Character Reference Roy Velasquez- Employer in Philippines (FBA) Rhea Gallego Padayao Quality Evaluator ( Concentrix - Ray Christopher V. Amo Senior Property Management Operations Specialist-