Ruth Kengere Otieno

Ruth Kengere-Otieno Address: 11a Moore Crescent, Houghton Regis, LU5 5GZ Mobile:- Email:- Professional profile A Media and Communications Management graduate with interpreting and translating experience. Ambitious, enthusiastic and creative in encouraging team members. A commercially aware individual with the ability to assess, process, develop and implement communication approaches to suit the organisation. Objective Now looking for a fresh and puzzle solving career step, one which makes best use of existing skills and enables further career progression. Key skills and competencies ● ● ● ● ● ● ● ● ● ● ● ● Effective verbal and written communication skills Digital and social media skills Press and media management Project management skills Inquisitive, creative and value honesty Excellent written and spoken English Practical and authoritative Curious and driven by strong morals Effective listening and communication skills Most considerate towards others, good team player Proficient in MS office packages and SAP as an end user, excellent keyboarding skills Highly organized and diligent making me an effective team leader Career summary Jan 2014 – To date: ● ● ● ● ● ● ● ● ● Communications Officer To deliver key elements of organisation's Internal Communications Strategy, including business as usual (BAU) and project activities Develop and implement internal communications and engagement plans Develop and deliver organisation-wide online events and webinars to support business needs Responding to reactive media enquiries, drafting and issuing media statements under supervision Provide professional communications advice throughout the business Drafting copy for internal communications channels and producing e-newsletters Producing reports on communications activity, supporting continuous improvement within the team by highlighting lessons learnt / areas where improvements could be made Working within a project teams on a specific business area, champion the role, and early consideration, of communications and engagement and be a strong voice during project planning Deliver professional advice on channel use for specific project needs based on clear understanding of the effective ways to communicate and engage with different stakeholders and customers Nov 2014 – October 2020 ● ● ● ● ● ● ● ● Linicx Limited Contact Centre Administrator Arjo Dealing with customer queries in a professional manner, ensuring that excellent customer service is delivered on every call. Managing the customers expectation – delivering what is promised, keeping the customer informed and up to date at all times. Seeking feedback from customers through the use of Customer Satisfaction Surveys Arranging installations and cancellations of rental equipment. Liaising and supporting Rental Service Technicians will enquiries. Completing administrations tasks accurately within the given time scale. Managing shared mailbox Giving advice and guidance on brand identity Page May 2014 - Nov 2014: Document Preparation Assistant ● ● ● ● Identify different types of hospital documents such as prescription charts, operation notes, anaesthetic charts, list of property and discharge letters Accurately and neatly file multiple documents in the patient’s set of notes meeting the set target of 600 images per hour. Identify any documents which are skewed, illegible photocopy, black and white yet should be colour, torn and folded then repair and label them appropriately. Ensure the patient’s file is in a format that will be accepted by the scanning machine. Apr – May 2014: Transport Administrator ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● : Customer Service / Data Entry Clerk : Property Co-ordinator Sequence (UK) Limited Liase with branches to ensure routine and additional property visits/checks are carried out in the required time frame Liase with contractors/outsourcing resources to ensure repair/maintenance works are carried out in the required time frame Effectively managing diaries, ensuring that all work orders are completed and updated on a daily basis Communicating with landlord and tenants on issues in work orders and general reminders Ensuring that deposit diaries are updated on a weekly basis Ensuring that detailed notes are entered on the system and on the diaries Following up gas inspections, EICR and PAT diaries Preparing documents, using gas work order and standard work order templates, to send to contractors Promptly responding to landlords and tenants emails Ensuring that any emergencies are auctioned within reasonable time frame Familiarise with the company policies and adhere to work practices and standards as stipulated in the company policies Continuously professional development through attendance of professional courses, briefs, seminars, and reading of the relevant legislation Dec 2012 – Feb 2013: Family Section, Administration Officer ● ● ● ● ● Rightmove (UK) Limited Remain in constant communication with a team of account managers and work closely to deliver sales support and attend to all customer requirements. Responsibility for administering new product orders, making them live on the website and training agents on how to most effectively use them. Maintaining the customer contact database - ensuring it is up to date and accurate. Answering and resolving customer queries by phone and email. Liaising with external suppliers and internal technology teams to troubleshoot and resolve customer enquiries. Outbound phone work to proactively contact our customers to inform them about new products and services as required. Any other administrative/support tasks as required Apr – Sep 2013 ● Pharmaceutical Delivery Co. Confirm that the delivery checklist has been signed and dated Locate the deliveries on Polar track system based on postcode In cases of missing signatures, identify the driver and call to make enquiry about the missing signatures Do a data analysis on vehicles in different depots Check to confirm the accuracy of data by ensuring that recorded data is correct e.g. by check starting and ending odometer reading against the recorded distance. Data entry of vehicles details on the UPS system for insurance policy purposes Check on Polar tracking system to determine whether the consignments are delivered or not Feb – Mar 2014 ● Xerox Milton Keynes County Court Maintain court records and files Prepare a variety of documents related to court operations and coordination of the flow of documents necessary for court assignments Perform data entry on Sups, ‘FamilyMan’ Database Management System Answer inquiries from the general public regarding divorce procedures Explain procedures or forms to parties (petitioners, respondents and solicitors) Page ● Examine divorce application forms and take the correct fee for the decree Nissi and decree absolute. Jan 2012 – Dec 2014 : Head of Church Library ● ● ● ● ● ● ● ● ● ● ● Luton Central SDA Church Set annual goals and objectives for the church library, and report these goals and objectives to the Church Board and the congregation Planning, coordinating, and directing systematic collection of educational materials for reading or reference Prepare an annual budget, congruent with the Church’s proportionate budget, to be recommended to the Church Board Actively promote the use of library service materials and equipment in all Church activities and programs Acquire new books and non-printed materials in consultation with the Pastor and Elder in-charge of the library Catalogue and keep all library collections, visual aid materials and equipment in good condition Weed the library in consultation with the Pastor and the Elder in-charge of the library Supervise all book processing, filing, preparation of catalogue cards, and shelving of books Purchase supplies and furnishings as needed and in accordance with the library budget Repair and mend damaged materials Conduct inventory of all library materials once every year Jan 2012 – Dec 2014 : Communications Assistant ● ● ● ● ● ● ● ● ● ● ● Work with Communications Team, agree on short and medium term communication priorities and develop a set of plans that align these Develop and deliver regular communications to congregation and other stakeholders across the Church Periodically write marketing and promotional literature where required and assist in developing promotional materials such as pamphlets, posters etc. for events organised on behalf of Luton Central SDA Church Liaising with the Luton Central Online team and Head of Communications Department Having overall responsibility for notice boards and items displayed on them Developing networks with congregation groups, individuals and organisations relevant to Luton Central SDA church so as to maximise its visibility and reputation Distribute press releases; develop and maintain good links with key media outlets Assisting the church in developing strategies and procedure connected with the communication of information and mediums used to communicate it Working in conjunction with others involved in writing so that relevant information about the churches’ activities is communicated both to congregational members and the wider community at large Taking overall responsibility for the production of articles and papers Explore potential future use of social networking sites to communicate information - ● ● ● ● ● ● ● ● Luton Central SDA Church : Freelance Interpreter Job Wise Agency Provide interpreting and/or transliterating services from Swahili to English and English to Swahili in varied environments Facilitate communication through use of spoken English, spoken Swahili and cultural mediation Interpret within: social and academic settings, class instruction, lecturers, and tests, assemblies, field trips, etc. Keeping all assignment-related information strictly confidential – maintaining confidentiality of clients Render the message faithfully, always conveying the content and spirit of speaker, using the language most readily understood by the person(s) being served Strive to further knowledge and skills through participation in workshops, professional meetings, interaction with professional colleagues, and reading current literature in the field Strive to maintain high professional standards by virtue of professional membership, certification, and ethical practices Recent projects: o o Refugee legal centre – Swahili/English translation – Immigration / Immigrant Official Language Empire – Swahili/English translation – Patient / Doctor Professional memberships ● Page Education and qualifications MA Media and Communication Management, Middlesex University BA (Hons): English and Kiswahili, University of Eastern Africa, Baraton KCSE: O’ Levels including English and Mathematics Professional training ● ● ● ● ● ● ● ● ● ● Customer Care Service Gas Safety Process Managing Safely – Health & Safety Releasing Deposits for a managed and non-managed property Project Management Positive Attitude Listening Skills First Aid Communication Skills Effective Meeting Skills Key I.T. skills ● ● ● ● ● ● ● ● MS Word MS Excel Internet MS Windows Family Man Database Management System, VECO Database Management System. RMS, Citrix Receiver SAP as an end user Further details Interests and activities Currently include: Reading Playing netball and badminton Spending quality time with family Watching nature Organizing secretary in a small group Developing skills in German and French languages References are available on request Page