Ruth Etitifor

RUTH ETITIFOR Address: Email: Phone: Delta, Nigeria-- | - PROFESSIONAL SUMMARY A dedicated individual with a background in virtual assistance, education, and customer support. With a BSc in Entrepreneurship from the University of Benin, I bring expertise in administrative support, project management and e-learning systems. Currently working as an Educator at Royal Champions Comprehensive School, I specialize in optimizing learning experiences by scheduling tutoring sessions, resolving queries and providing curriculum development support. My proficiency in CRM tools, Microsoft Office, Google Workspace, and project management platforms like Asana enables me to streamline tasks and improve workflow efficiency. Certified in Project Management (Google Coursera), Virtual Assistance (Alison), Customer Care, and CRM Management. Proficient in tools like Asana, Salesforce, Hubstaff, Zoom, and Microsoft Office, I am adept at managing e-learning platforms and ensuring timely project delivery. EXPERIENCE Royal Champions Comprehensive School, Delta State, Nigeria Educator/Admissions Representative | 2023 - Present ● Schedule tutoring sessions, optimizing resources, and ensuring seamless learning experiences. ● Respond to and address complaints and concerns related to eLearning, ensuring prompt resolution and maintaining high levels of student satisfaction. ● Offer support to both instructors and students, creating a positive learning environment and enhancing the overall educational experience. ● Assist with the curriculum development by providing constructive feedback on course materials, contributing creative ideas to enhance content quality and engagement. ● Handled inquiries from prospective students and families, offering tailored advice and recommendations on educational programs. Zinos Corporation, Edo State, Nigeria Virtual Assistant | 2020 - 2023 ● Provided administrative and organizational support to clients, ensuring seamless day-to-day operations and enhanced productivity. ● Managed calendars, scheduled appointments, and coordinated meetings to optimize time management and improve workflow efficiency. ● Responded to emails, inquiries, and correspondence on behalf of clients, demonstrating professionalism and excellent communication skills. ● Prepared reports, and presentations to support business decisions and planning. ● Handled data entry, record keeping, and database management, ensuring accuracy and organization of critical information. ● Utilized productivity tools like Microsoft Office Suite, Google Workspace, and project management software to streamline tasks and enhance efficiency. ● Provided technical support for virtual meetings using platforms like Zoom, Microsoft Teams, and Google Meet, ensuring smooth communication. ● Maintained confidentiality and handled sensitive information with discretion, demonstrating integrity and professionalism. EDUCATION University of Benin, Edo State, Nigeria - BSc. Entrepreneurship | February 2016 - August 2021 SKILLS ● ● ● ● ● ● ● ● ● Administrative Skills Project Management E-learning Support Sales & Marketing Timezone Management Technical Troubleshooting Virtual Classroom Tools Operation Support System Communication Skills TOOLS ● Learning Management Systems (LMS) ● Microsoft Office Tools ● Salesforce ● Asana ● CRM Tools CERTIFICATIONS ● National Youth Service Corps (2023) ● Project Management | Google Coursera ● Virtual Assistant | Alison ● ● ● ● ● ● ● ● ● Interpersonal Skills Change Management Analytical Thinking Problem-Solving Teamwork and Collaboration Skills Accountability Resilience Negotiation Skills Quality Assurance ● ● ● ● ● ● MS Project Canvas Google Workspace Tools Zoom Hub-staff Skype ● ● ● ● Customer Care CRM Management Product Management Digital Management ACHIEVEMENTS ● Attained a 95% client satisfaction rating by delivering outstanding service. ● Handled high-volume client communications with an average response time of less than 24 hours. ● Boosted new client acquisition by 15% through proactive engagement and consistent follow-ups. ● Enhanced customer satisfaction by 20% and retention rates by facilitating personalized one-on-one tutoring sessions with preferred instructors. ● Delivered expert-level technical support, reducing helpdesk ticket resolution time by 40%. ● Prepared comprehensive reports for stakeholders, providing insights that increased customer satisfaction rates by 15%. ● Consistently exceeded performance expectations, achieving over 90% in monthly KPIs. ● Successfully managed multiple eLearning projects, ensuring on-time delivery and adherence to budget constraints. ● Increased customer satisfaction scores by 20% within six months through personalized service and timely issue resolution. ● Resolved 95% of customer complaints within 24 hours, significantly reducing negative feedback and online reviews. ● Launched a loyalty program that boosted repeat business by 30%. ● Achieved a 15% revenue increase through effective upselling and cross-selling of catering services and menu items. ● Streamlined appointment-setting processes by implementing improved scheduling workflows, reducing response time by 20%. ● Built and maintained strong relationships with students and parents, earning a 98% satisfaction rating in feedback surveys. ● Supported the enrollment team by generating 15-20 qualified leads weekly, contributing to a 25% increase in total enrollments over two quarters. INTERESTS ● Virtual Assistance ● E-learning Support ● Professional Development REFEREE Available on request